One Stop Advisor

Samford-University; Homewood (AL); On-site; USD 42,000 - 54,000; Full time

Job summary

Samford University seeks an One Stop Advisor to guide undergraduate and graduate students and families on financial aid, student accounts, and general campus life information. You will help them understand loans, grants, payment plans, and billing while supporting enrollment and retention goals.

The role requires strong communication, detailed organizational skills, and the ability to handle confidential information with discretion.

Qualifications

• Bachelor’s degree required.
• Experience in higher education and financial aid regulations preferred.
• Strong communication and organizational skills required.
• Ability to handle confidential information with discretion.

Responsibilities

• Advise students and families on financial aid, student accounts, billing, and payment plans.
• Provide information on loans, grants, work-study, and scholarships to support enrollment and retention.
• Represent Samford at recruitment events, orientations, and regional meetings as needed.
• Stay current on federal and state aid policies and university procedures.

Skills

Effective communication

Team collaboration

Detail-oriented

Multitasking

Time management

Initiative

Integrity

Ability to learn

Education

Bachelor’s degree

Tools

Banner

MS Office

Job description

The Samford One Stop strives to provide a caring, efficient, highly trained, customer service-oriented team to assist all Samford students (prospective, current, and former) with becoming fiscally responsible global citizens. The One Stop Advisor plays a vital role in Samford’s enrollment and retention efforts by advising undergraduate and graduate students and their families regarding financial aid, student accounts (charges, payments, payment plans, etc.), financial literacy, and general Samford student life information.

• Communicating pertinent information and instructions to students, parents, and campus departments regarding the application, delivery and responsibilities for loans, grants, work study, and scholarship programs.
• Advising students regarding financing options, from federal, private, and institutional aid sources and helping them to identify the best option for their educational plans.
• Representing Samford University at recruiting events, new student orientations, and various state and regional meetings as required.
• Remaining current on financial aid information, policies, and procedures to ensure federal and state aid compliance.
• Assessing enrollment issues that impact enrollment certifications and works with department and/or students to determine an appropriate resolution, if applicable (i.e., registration changes, petitions, withdrawals, grade changes, etc.).
• Advising students and parents regarding charges on student accounts, including billing, payment due dates, payment plans, and payment methods, Remain current on general Samford knowledge, including academics and student life.
• Attend continuing education and professional development events and conferences.

• Bachelor’s degree.
• Competency in Microsoft Office, particularly Word, Excel, and Outlook.
• Detail-oriented with the capacity to learn vast amounts of new information.
• Effective communicator with sensitivity to the needs and desires of students, parents, faculty, and staff.
• Excellent written and verbal communication and presentation skills.
• Team player who can work collaboratively across department and university lines.
• Organized, deadline-oriented, and capable of managing competing priorities.
• Ability to multitask and handle frequent interruptions throughout the workday.
• Ability to handle confidential and sensitive information responsibly.
• Ability to take initiative in identifying and solving problems.
• Commitment to integrity and the Samford Code of Values.
• Ability to sit for extended periods of time throughout the workday.
• Possible occasional travel for training and professional development.
• Occasional lifting of standard office supplies, up to 20 pounds.

• Experience with Banner.
• Experience working in higher education.
• Working knowledge of federal, state and general financial aid regulations.