Oncology Pre-Registration Lead

College of Pastoral Supervision and Psychotherapy; Pinehurst (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

The College of Pastoral Supervision and Psychotherapy is seeking a Pre-Registration Supervisor to oversee patient registration activities in our outpatient clinic. You will manage a Pre-Registration team, pre-register patients for upcoming appointments, verify insurance and demographics, and ensure a smooth check‑in experience.

Qualifications include a high school diploma (associate degree preferred), three years in a physician’s office with supervisory experience, Epic EMR proficiency, and

Qualifications

• High school graduate; associate degree preferred.
• Three years in a physician’s office working face to face with patients.
• Previous registration and supervisory experience highly preferred.
• Experience with Epic EMR and insurance knowledge a plus.

Responsibilities

• Plan and supervise Pre-Registration staff and workflows.
• Register patients and verify demographic and insurance information; ensure timely pre-registrations.
• Resolve patient complaints and coordinate with center administrators and Risk Management.
• Train and coach staff with guidance from the Assistant Director and HR.
• Ensure accurate data entry and proper use of the EHR/EMR system.

Skills

Customer service

Supervisory experience

Communication skills

Office skills

Education

High school diploma

Associates degree preferred

Tools

Epic EMR

Job description

The College of Pastoral Supervision and Psychotherapy is seeking a Pre-Registration Supervisor to oversee patient registration activities in our outpatient clinic. You will manage a Pre-Registration team, pre-register patients for upcoming appointments, verify insurance and demographics, and ensure a smooth check‑in experience.

Qualifications include a high school diploma (associate degree preferred), three years in a physician’s office with supervisory experience, Epic EMR proficiency, and