Oncology Case Manager - Chicago

Caris MPI, Inc.; Illinois; On-site; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid time off

401k match

Job summary

Caris Life Sciences is seeking an Oncology Case Manager to manage end-to-end customer relationships in the assigned territory. The role focuses on order initiation through delivery of laboratory reports, with a strong emphasis on retention and growth of existing accounts.

The ideal candidate has at least three years in account management or customer-facing roles, excellent communication, and the ability to learn proprietary software. Travel and flexibility are required.

Qualifications

• Bachelor’s degree required.
• Minimum of three years of account management or customer-facing experience.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to learn proprietary software.
• Valid driver’s license and reliable transportation.
• Experience in pharma, medical device, or diagnostics is preferred.

Responsibilities

• Partner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.
• Execute customer retention strategies to maintain and grow existing accounts.
• Build and maintain value-based relationships with current customers, driving increased utilization of products and services.
• Maintain frequent communication with teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.
• Accurately document customer interactions, updates, and value-based activities in the CRM.
• Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.
• Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.
• Maintain assigned company equipment and assets.
• Submit required reports and documentation accurately and on time.
• Meet or exceed assigned performance goals.
• Support meetings, conferences, and trade shows as needed.
• Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.
• Maintain a primary focus on case management.

Skills

Account management

Customer-facing

Communication

Problem-solving

Organizational skills

Collaboration

Education

Bachelor's degree

Tools

CRM software

Job description

At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives.We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting-edge molecular science and AI, we ask ourselves every day: “What would I do if this patient were my mom?” That question drives everything we do.But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose.Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.Position SummaryThe Oncology Case Manager is responsible for maintaining and growing business with existing customers within an assigned territory. This role focuses on managing customer relationships end-to-end, ensuring a high-quality experience from order initiation through delivery of the laboratory report. The ideal candidate will have at least three years of experience in the pharmaceutical, medical device, or diagnostic industry, with proven success in account management, customer retention, and organic account growth.Key ResponsibilitiesPartner closely with internal and external stakeholders to deliver exceptional customer support and satisfaction.Execute customer retention strategies to maintain and grow existing accounts.Build and maintain value-based relationships with current customers, driving increased utilization of products and services.Maintain frequent communication with the teammates, Customer Support, and Commercial Leadership to share customer feedback, success stories, challenges, and best practices.Accurately document customer interactions, updates, and value-based activities in the CRM.Develop and maintain practical working knowledge of company products, services, technology platforms, reimbursement and billing processes, and molecular profiling solutions.Establish and maintain open communication with key stakeholders at assigned accounts and escalate issues impacting customer satisfaction.Maintain assigned company equipment and assets.Submit required reports and documentation accurately and on time.Meet or exceed assigned performance goals.Support meetings, conferences, and trade shows as needed.Assist physicians with ordering and interpretation of the CMI platform, including QC report accuracy, requiring access to PHI.Maintain a primary focus on case management.Required QualificationsBachelor’s degree required.Minimum of three years of account management or customer-facing experience.Strong problem-solving and decision-making skills.Understanding of clinic-based business practices.Ability to learn proprietary software.Excellent written and verbal communication skills.Strong organizational, interpersonal, and collaboration skills.Valid driver’s license and reliable transportation.Successful completion of pre-employment requirements.Preferred QualificationsExperience in pharma, medical device, or diagnostics.Oncology experience.Physical DemandsAbility to sit or stand for extended periods.Ability to lift routine office materials.Additional InformationPeriodic travel required, including possible evenings, weekends, or holidays.Annual Hiring Range$95,000 - $110,000Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.Description of BenefitsHighly competitive and inclusive medical, dental and vision coverage optionsHealth Savings Account for medical expenses and dependent care expensesFlexible Spending Account to pay for certain out-of-pocket expensesPaid time off, including: vacation, sick time and holidays401k match and Financial Planning toolsLTD and STD insurance coverages, as well as voluntary benefit optionsEmployee Assistance ProgramPet InsuranceLegal AssistanceTuition AssistanceConditions of Employment: Individual must successfully complete pre-employment process, which includes criminal background check, drug screening, credit check ( applicable for certain positions) and reference verification.This job description reflects management’s assignment of essential functions. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.Caris Life Sciences is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.