Onboarding Specialist, Linga

PNC Financial Services Group, Inc.; Town of Florida (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical coverage

Dental & Vision

401(k) match

Paid time off

Training opportunities

Job summary

PNC Financial Services Group, Inc. seeks an Onboarding Specialist to guide new restaurant and retail clients through the Linga onboarding lifecycle from kickoff to go-live in Naples, FL.

You will coordinate hardware/software readiness, provide training on Linga modules, manage milestones, and ensure a smooth transition into daily system usage while delivering exceptional customer experiences. This role supports post-go-live onboarding for 30 days and partners with Sales, Support, and Onboarding

Qualifications

• Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation preferred.
• Strong understanding of POS systems, payment processing, and hardware components.
• Experience with hospitality, retail, or restaurant environments preferred.
• Ability to troubleshoot hardware, software, and network configurations.
• Excellent communication and ability to explain technical concepts clearly.
• Strong organizational and project management skills.

Responsibilities

• Guide new clients through the Linga onboarding process from kickoff to go-live.
• Conduct onboarding kickoff calls to review hardware, licensing, and network readiness.
• Perform remote hardware installation and configuration (PAX, printers, iPads, etc.).
• Serve as primary client contact during onboarding with clear communication and updates.
• Track milestones, identify delays, and escalate issues to management when needed.
• Provide training on Linga POS, KDS, Inventory, Loyalty, QR ordering, and online ordering.
• Record detailed case notes in CRM and collaborate with Sales and Support.

Skills

Onboarding

Customer success

Project management

Technical communication

CRM tools

POS knowledge

Tools

CRM systems

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Onboarding Specialist within PNC's Linga organization, you will be based in Naples, FL.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Key Responsibilities

• Guide new restaurant and retail clients through the full Linga onboarding process from kickoff to go-live.


• Conduct onboarding kickoff calls to review hardware, software licensing, menu requirements, and network readiness.


• Perform remote hardware installation and configuration, including PAX devices, printers, Android devices, iPads, KDS, and network components.


• Serve as the primary point of contact for clients during onboarding, ensuring clear communication and timely project updates.


• Review and validate all menu data, modifiers, pricing, taxes, dual-pricing settings, and payment processing configurations.


• Coordinate VAR submissions and ensure payment terminals and payment processing setups are completed accurately.


• Provide training on Linga POS, KDS, Kiosk, Inventory, Loyalty, QR ordering, and online ordering features as needed.


• Manage network sign-off requirements and collaborate with customers to ensure proper infrastructure prior to installation.


• Track project milestones, identify delays or risks, and elevate issues to management when necessary.


• Support clients during their scheduled go-live, ensuring a smooth transition into daily system usage.


• Provide continued onboarding support for 30 days after go-live, ensuring system adoption and addressing post-launch adjustments.


• Record detailed case notes, documentation, and follow‑up actions in CRM systems.


• Collaborate closely with Sales, Support, and Onboarding Leadership to ensure handoff consistency and customer success.


• Maintain a high level of product expertise on Linga modules, hardware compatibility, and best practices for deployment.


• Deliver an exceptional customer experience by understanding customer needs, resolving challenges, and ensuring long‑term success.

Qualifications

• Experience in software onboarding, technical support, customer success, or restaurant/retail POS implementation preferred.


• Strong understanding of POS systems, payment processing, and hardware components (iPads, printers, PAX devices, KDS, network equipment).


• Experience working with customers in hospitality, retail, or restaurant environments preferred.


• Ability to troubleshoot technical issues related to hardware, software, and network configurations.


• Excellent communication skills with the ability to explain technical concepts in an easy‑to‑understand manner.


• Strong organizational and project management skills, with the ability to manage multiple onboarding projects simultaneously.


• Comfortable working in a fast‑paced environment with shifting priorities and deadlines.


• Proficiency with CRM tools, ticketing systems, and basic data entry/documentation standards.


• High attention to detail and strong problem‑solving abilities.


• Ability to work independently as well as collaboratively across Sales, Support, and Leadership teams.


• A customer‑first mindset with a passion for helping businesses successfully adopt new technology.

Job Description

Implements moderately complex new products and services for clients. This includes analyzing requirements and gathering deliverables to complete the implementation, performing maintenance on existing client profiles and maintaining client‑specific operating procedures. May provide sales or consultative support to clients in selected deals. Utilizes data provided from sales and/or sales support personnel to establish or update client‑specific information for assigned product. Coordinates and produces data for pre‑implementation validation. Analyzes, assesses and documents client requirements while adhering to established processes and procedures. Verifies implementation work done by other staff. Escalates or addresses challenges and may train clients on products and/or services. Ensures positive ongoing client experiences. Manages multiple implementations simultaneously; reports/drives progress relative to service level performance. Facilitates/participates in internal and external stakeholder meetings.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred Skills Analytical Thinking, Change Management, Customer Solutions, Data Analytics, Financial Processes, Organizational Analysis, Storytelling, Waterfall Model Competencies Accuracy and Attention to Detail, Application Delivery Process, Consulting, Effective Communications, Knowledge Of Product Line, Managing Multiple Priorities, Operational Functions, Problem Management Process, Standard Operating Procedures Work Experience Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. Education Bachelors Certifications No Required Certification(s) Licenses No Required License(s) Language Assessments No Required or Preferred Language Assessments.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include:

• medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options


• employee and spouse/child life insurance


• short and long‑term disability protection


• 401(k) with PNC match, pension and stock purchase plans


• dependent care reimbursement account


• back‑up child/elder care


• adoption, surrogacy, and doula reimbursement


• educational assistance, including select programs fully paid


• a robust wellness program with financial incentives

In addition, PNC generally provides the following paid time off, depending on your eligibility:

• maternity and/or parental leave


• up to 11 paid holidays each year


• 9 occasional absence days each year, unless otherwise required by law


• between 15 to 25 vacation days each year, depending on career level


• and years of service

To learn more about these and other programs, including benefits for full time and part‑time employees, visit pncthrive.com.

Disability Accommodations Statement If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877‑968‑7762 and say \"Workday\" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship‑based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.