Onboarding Specialist (Fully Remote)

Cleo; United States; Remote; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible PTO

Comprehensive insurance

Wellness benefits

Job summary

Cleo is seeking a skilled onboarding specialist to drive supplier onboarding from outreach to production-ready EDI connectivity in a fast-paced environment.

You will guide suppliers through registration and testing, execute multi-touch campaigns, and maintain pipeline visibility with weekly status reports. This role emphasizes strong communication, CRM proficiency, and Excel skills within Cleo's AI-native supply chain platform.

Qualifications

• 2+ years in customer onboarding, implementation, or supplier management.
• CRM and Excel proficiency.
• Knowledge of EDI concepts; experience with Salesforce and Jira.

Responsibilities

• Drive supplier onboarding from outreach to production-ready EDI connectivity.
• Guide suppliers through registration and testing with multi-touch communication campaigns.
• Maintain accurate pipeline status and produce weekly reports.

Skills

Customer onboarding

Supplier management

CRM proficiency

Excel proficiency

EDI concepts

Salesforce

Jira

Tools

Salesforce

Jira

Job description

• Drive supplier onboarding from outreach to production-ready EDI connectivity.
• Execute multi-touch communication campaigns and guide suppliers through registration and testing.
• Maintain accurate pipeline status and produce weekly reports.

What You Bring:

• 2+ years in customer onboarding, implementation, or supplier management.
• Strong communication and organizational skills with CRM and Excel proficiency.
• Preferred knowledge of EDI concepts and experience with Salesforce, Jira.

Why Join Cleo:

• Be at the helm of global supply chain strategy with innovation-driven culture.
• Access leadership development, internal mobility, and recognition.
• Enjoy flexible PTO, comprehensive insurance, and wellness benefits.

Cleo

Cleo is an AI-native supply chain orchestration company built on modern EDI, helping businesses manage EDI, API, and trading partner ecosystems for end-to-end supply chain transaction visibility. Trusted by over 5,000 customers, Cleo is headquartered in Rockford, Illinois, with offices in Chicago and Bangalore, and fosters a culture of innovation and growth.