Onboarding Specialist at Housecall Pro | SaaS CS Career

Housecall Pro; Denver (CO); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Paid holidays

Flexible time off

Job summary

Housecall Pro is seeking an Onboarding Specialist to ensure a seamless onboarding experience for Pros. The role is fully remote with a PST schedule and global team collaboration. You will guide early adoption, build confidence, and demonstrate value to Pros across onboarding and post-sale support.

The position offers a base salary plus a discretionary bonus, with a total annual OTE of $28,000–$30,000. This role emphasizes customer success, cross-functional work, and AI-enabled productivity.

Qualifications

• 1–3+ years in customer success, onboarding, implementation, or sales.
• Bachelor's degree or equivalent experience.
• Advanced English proficiency.
• Ability to work Monday–Friday, 9am–6pm PST.
• Proven success in building relationships with new customers.

Responsibilities

• Own onboarding relationship for new Pros including activation and adoption.
• Serve as primary resource during early lifecycle.
• Reinforce value of Housecall Pro and drive early product adoption.
• Communicate client information and feedback across teams.
• Collaborate with Account Managers to mitigate risk and drive retention.
• Develop processes to exceed customer expectations in support.
• Troubleshoot technical issues with deep product knowledge.
• Identify opportunities for expansion and improvements.

Skills

Customer success

Onboarding

English proficiency

Education

Bachelor's degree or equivalent experience

Tools

AI tools

Job description

Onboarding Specialist at Housecall Pro | SaaS CS Career — Remote

Entry-Level Customer Success with a Clear Growth Path. This Onboarding Specialist role sits at the intersection of customer success, light sales, and technical support — a combination that builds highly transferable skills valued across SaaS and tech-enabled service companies.

Compensation vs. Market: At $28,000–$30,000 OTE (with only $24,000 base), this is below US market rates for Customer Success roles ($45,000–$65,000 for entry-level in the US). This signals the role is targeted at international/LATAM talent. If you're based in Mexico or a similar market, the USD purchasing power is competitive; US-based candidates should weigh this carefully.

Skills You’ll Build:

• Customer onboarding and lifecycle management — high demand in SaaS
• Cross-functional collaboration (Sales, Engineering, Marketing)
• AI tool proficiency — explicitly valued here
• Consultative communication and stakeholder management

Green Flags: Housecall Pro is a well-funded, mission-driven company (50,000+ business customers, 2,000+ employees) with a genuine global team culture. Leadership investment in career growth is explicitly stated. The fixed PST schedule also provides predictable structure, which many remote workers prefer.

Watch Out For: The variable bonus component is not guaranteed, and the base salary is modest. Confirm bonus attainment rates and advancement timelines during the interview process before committing.

Help us build solutions that build better lives. At Housecall Pro, we show up to work every day to make a difference for real people: the home service professionals that support America's 100 million homes. We're all about the Pro, and dedicate our days to helping them streamline operations, scale their businesses, and—ultimately—save time so they can be with their families and live well.

While our headquarters are based in Denver, Colorado, our team spans the globe, with teammates across Brazil, Poland, the Philippines, Mexico, and beyond. We care deeply about our customers and foster a culture where our company, people and Pros grow and succeed together—no matter where they’re based. Leadership is as focused on growing team members' careers as they expect their teams to be on creating solutions for Pros.

We also offer:

• Paid holidays and flexible, take-it-as-you-need-it scheduled time off
• A culture built on innovation that values big ideas, no matter where they come from

Role Overview:

As a Specialist, Onboarding, you are a professional who thrives in ensuring a seamless and positive onboarding experience for our service professionals (our Pros) to our platform. You are responsible for coordinating and facilitating customer onboarding, while providing exceptional customer service and answering Pros' questions and concerns.

As the dedicated and primary point of contact during the most critical window post-enrollment, you take ownership of the Pro experience, guiding them through early adoption, building confidence, and ensuring they realize value quickly. You bring a proactive approach to addressing challenges, empathy, and problem-solving skills to help better our team and improve the lives of our Pros. You operate with an ownership mindset, acting as a continuation of the sales experience by reinforcing the value of HCP and ensuring Pros feel confident they made the right decision.

Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success.

What You Do Each Day:

• Own relationship during initial onboarding phase for new Pros including account activation and transition, adoption and product utilization, relationship building, and delivery of product and service value
• Serve as the primary and dedicated resource for Pros during their early lifecycle, ensuring a smooth transition from sales through onboarding
• Reinforce and "resell" the value of HCP, helping Pros build confidence in their decision and driving early product adoption
• Effectively communicate client information, trends, and feedback across teams (i.e. Sales, Marketing, Engineering, and Tech Support)
• Partner cross-functionally to support Pro success, especially collaborating with Account Managers to mitigate risk, drive retention, and ensure long‑term growth
• Develop, prepare, and nurture our Pros for advocacy, using a consultative and empathetic approach
• Identify opportunities for expansion, recommend areas for improvement, and proactively look for ways to better our Pros experience
• Manage details, timelines, and action to drive efficiency
• Improve our Pros opportunities by leveraging qualitative and quantitative analysis
• Develop processes that distinguish our brand by exceeding customer expectations in support delivery
• Eloquently troubleshoot technical issues, have deep product knowledge, and think outside the box for solutions

Qualifications:

• 1–3+ years experience in full‑time customer success, implementation, or sales
• Bachelor's degree or equivalent experience in a related field
• Proven success in developing relationships with new customers and exceeding success metrics
• Ability to work the scheduled shifts: Monday – Friday, 9am–6pm PST
• Advanced English proficiency

What Will Help You Succeed:

• Self-starter with motivation, drive, and ability to work in a fast‑paced environment
• Strong problem‑solving skills
• Excellent written and verbal communication skills
• Prompt attention to detail
• Strong time management and organizational skills
• Experience using AI tools to increase quality and efficiency of work
• A natural curiosity backed by action; you are multi‑dimensional (volunteering, creative outlets, side projects, hobbies, athletics), with a proven ability to successfully start over, learn from scratch, and thrive in new environments

Compensation:

The expected compensation range for this role is $28,000–$30,000 annual OTE (includes $24,000 base plus variable bonus). The specific rate for the successful candidate will be determined based on permissible, non‑discriminatory factors such as skills, experience, and geographic location.

Founded in 2013, Housecall Pro helps home service professionals (Pros) streamline every aspect of their business. With easy‑to‑use tools for scheduling, dispatching, payments, and more, Housecall Pro enables Pros to save time, grow profitably, and provide best‑in‑class service.

Housecall Pro's brand portfolio includes Business Coaching by Housecall Pro, a business coaching solution for home services businesses. Our brands are united by a singular mission to champion our Pros to success.

We support more than 50,000 businesses and have over 2,000 ambitious, mission‑driven, genuinely fun‑loving teammates across the globe. If you want to do work that impacts real people, supported by a team that will invest in you every step of the way, we'd love to hear from you.

Housecall Pro celebrates diversity and we are committed to creating an inclusive environment. We are an equal opportunity employer and do not discriminate on the basis of gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.

Use of Artificial Intelligence in Hiring and Engagement Processes: we may use artificial intelligence (AI)-powered tools to support the review and evaluation of employment and independent contractor applications, including screening and qualification assessments. All final hiring and engagement decisions are made by human representatives, not AI tools.

Any specific metrics, targets, or performance goals referenced in this posting are illustrative only and are subject to change based on evolving business needs.

Is this role fully remote or does it require being in a specific location? The role is tagged #LI-Remote, confirming it is fully remote. Housecall Pro has team members in Mexico, Brazil, the Philippines, Poland, and beyond, so international candidates are welcome. What are the required working hours for this position? The role requires availability Monday through Friday, 9am–6pm PST (Pacific Standard Time). This is a fixed schedule requirement and not flexible. What is the total compensation for the Onboarding Specialist role? The expected annual OTE (On-Target Earnings) is $28,000–$30,000, which includes a $24,000 base salary plus a variable performance bonus. The exact rate depends on skills, experience, and geographic location. What experience is required to apply for this role? Housecall Pro requires 1–3+ years of experience in customer success, implementation, or sales, along with advanced English proficiency and a bachelor's degree or equivalent experience. Does Housecall Pro use AI in their hiring process? Yes, Housecall Pro may use AI-powered tools to assist in reviewing and screening applications, but all final hiring decisions are made by human representatives.

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