Onboarding Specialist

Crypto Pro Network; Fort Lauderdale (FL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Access to cutting-edge technology

Collaborative team culture

Competitive compensation

0% trading fees

Competitive compensation

0% trading fees

Job summary

A leading cryptocurrency brokerage firm in Fort Lauderdale is looking for an Onboarding Specialist to support the compliance team ensuring adherence to AML and KYC regulations. The ideal candidate will possess exceptional customer service skills and a strong understanding of cryptocurrency. The role involves onboarding customers, managing documentation, and ensuring a positive experience. Benefits include hybrid work arrangements, competitive pay, and opportunities for ongoing training and development.

Qualifications

• Experience working in a KYC/AML role, preferably client-facing.
• Ability to work independently and in a team environment.
• Excellent verbal and written communication skills.
• Capacity to manage projects of varying complexity.
• Strong attention to detail and ability to manage multiple tasks.
• Understanding of cryptocurrency markets or blockchain forensic tools preferred but not mandatory.

Responsibilities

• Onboard customers per AML/CTF regulatory requirements.
• Ensure smooth and timely onboarding experience.
• Communicate compliance requirements to customers.
• Resolve customer onboarding queries and issues.
• Collaborating with others on projects to develop and improve our AML/CTF and regulatory obligations.
• Apply and maintain other facets of our AML/CTF policies and procedures, including ongoing customer due diligence, periodic reviews, and transaction monitoring as time allows.

Skills

Exceptional customer service skills

Understanding of cryptocurrency ecosystem

Detail-oriented

Strong critical thinking

Project management

Independent worker

Teamwork

Remote work

Regulatory compliance

Cryptocurrency knowledge

Education

Bachelor’s degree or equivalent

Tools

Blockchain forensic tools (e.g., Chainalysis, TRM Labs)

TRM Labs

Job description

Caleb and Brown is the world’s leading cryptocurrency brokerage, providing a professional service by which our clients can safely buy, sell and swap cryptocurrencies through their very own personal broker. Founded by a small team of crypto experts in 2016, we have grown to a team of 50 staff with a head office located in Melbourne, serving 21,000 clients across 100+ countries through a personalised broker.

By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world via a personalised service model to ensure our customers are getting the right assistance in their cryptocurrency investment strategy.

A recent report by EY predicted that by 2030, cryptocurrencies and related digital assets could employ 205,000 people in Australia, 17 times the existing workforce. Here’s your chance to get in early!

Caleb and Brown is committed to a diverse and inclusive workplace. Caleb and Brown is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Who we are:

Caleb and Brown, headquartered in Melbourne Australia, and now powered by Swyftx, has grown in the last nine years to become one of the leading cryptocurrency brokerage firms globally. By fostering a culture of crypto experience married with professional services, we are building the bridge to the traditional financial world. We are seeking a motivated and detail-focused individual to join our team as an Onboarding Specialist. In this role, you’ll support our global compliance team by onboarding clients in accordance with Anti-Money Laundering (AML/CTF) regulatory requirements, with a focus on applying Know Your Customer (KYC) and Customer Due Diligence (CDD) procedures.

What we’re looking for:

We are seeking an Onboarding Specialist or a dynamic individual from a background whereby they could transfer their already well‑honed skills. The successful candidate will have exceptional customer service skills, a deep understanding of the cryptocurrency ecosystem, and meticulous adherence to AML and KYC regulations. The Onboarding Specialist will play a key role in validating all client documentation and managing the end‑to‑end client setup process while maintaining the highest levels of accuracy and security.

Responsibilities:

• Onboarding customers in accordance with AML/CTF regulatory requirements, with a focus on applying KYC and customer due diligence (CDD) procedures.
• Providing a smooth and timely onboarding experience for a range of customer types.
• Communicating Caleb and Brown’s AML/CTF and regulatory compliance requirements to customers through written and verbal communication.
• Resolved customer onboarding matters and queries, including reviewing potential sanctions and adverse media results.
• Collaborating with others on projects to develop and improve our AML/CTF and regulatory obligations.
• Apply and maintain other facets of our AML/CTF policies and procedures, including ongoing customer due diligence, periodic reviews, and transaction monitoring as time allows.

Qualifications:

• Experience working in a KYC/AML role, preferably with client‑facing responsibilities
• Bachelor’s degree or equivalent
• Ability to work independently and collaboratively in a team or remote environment
• Excellent verbal and written communication skills
• Ability to handle multiple tasks and manage time effectively
• Capacity to handle and manage projects of varying complexity
• Highly detail‑oriented with strong critical thinking and problem‑solving skills
• Strong work ethic and desire to work in a fast‑paced environment
• Resilient under pressure and tenacity to face challenges head‑on
• Understanding of cryptocurrency markets or blockchain forensic tools (e.g., Chainalysis, TRM Labs, etc.) preferred but not mandatory
• Ongoing training and industry development opportunities from a supportive leadership team

Benefits & Perks:

• Access to cutting‑edge technology and market insights.
• Collaborative and supportive team culture with a passion for digital assets.
• Learn from a team of experienced cryptocurrency experts.
• Competitive compensation that recognises experience and impact.
• Hybrid working arrangements designed around trust and autonomy.
• 0% trading fees with Caleb and Brown.

Applicants must have full working rights and be residing in Fort Lauderdale, FL, United States to be considered for this role. We value diversity and inclusivity and ensure an equal process for all throughout our recruitment processes.