Onboarding Specialist

CAI; Dover (DE); Remote; USD 52,000 - 60,000; Full time

Job summary

CAI is seeking an Onboarding Specialist to manage end-to-end onboarding for new hires remotely in the United States. This role focuses on ensuring HR compliance, delivering exceptional service, and maintaining accurate HRIS data through Workday. It is a full-time, remote position with no sponsorship offered.

The ideal candidate has 3+ years in onboarding or HR support, strong organizational skills, and proficiency in MS Office; immigration and contingent workforce experience are a plus.

Qualifications

• 3+ years of experience in an HR onboarding or human capital management support role.
• Excellent interpersonal and organizational skills, with a strong customer-service orientation
• Excellent attention to detail, work prioritization skills, and accuracy with data entry
• Ability to think critically, solve problems, make decisions, and build trust across the organization
• Brings innovative ideas and creative thinking to problem-solving and enhancing processes
• Strong experience with MS Office Suite (Word, Excel, Outlook)
• Proven ability to communicate clearly and concisely, both in writing and verbally

Responsibilities

• Facilitate and execute end-to-end onboarding for new hires, serving as a responsive, customer-focused point of contact from offer through start date
• Coordinate pre-employment screening (background checks, drug screenings), ensuring compliance and a smooth candidate experience
• Ensure accurate, compliant I-9 completion and employment eligibility verification
• Process HRIS transactions for candidates and employees (e.g., offer letters, rescinds, start/end date changes), with timely stakeholder communication
• Support the setup and maintenance of contingent worker engagements, partnering with suppliers on SOW execution and rate changes
• Serve as a primary point of contact between CAI and suppliers, resolving worker-related issues through timely, effective communication
• Deliver on client-specific requirements with precision, care, and a strong service mindset
• Serve as subject matter expert on new hire processes and workflows, providing clear guidance to candidates and stakeholders
• Utilize the HRIS system (Workday) to execute onboarding and lifecycle processes efficiently, maintaining accurate documentation
• Partner with Compliance, HR Business Partners, Talent Acquisition, and other HCM teams to ensure a seamless candidate and employee experience
• Support immigration-related onboarding needs and act as a liaison to CAI's Immigration Specialist to help ensure accurate, timely processing and filings
• Maintain discretion and confidentiality when managing sensitive personal information
• Identify and resolve process gaps, driving innovative workflow improvements
• Participate in cross-functional process improvement initiatives in partnership with the business
• Support other HCM teams on special projects and strategic initiatives that advance organizational goals

Skills

HR onboarding

Customer service

Attention to detail

Critical thinking

Process improvement

MS Office

Communication skills

Education

Bachelor's degree

Tools

Workday HCM

Job description

Onboarding Specialist

Req number:

R8629

Employment type:

Full time

Worksite flexibility:

Remote

Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right—whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

We are looking for a motivated Onboarding Specialist ready to take us to the next level! If you have experience managing employee onboarding, ensuring HR compliance, and delivering outstanding customer service, and are looking for your next career move.

Job Description

We are looking for an Onboarding Specialist to facilitate and execute end-to-end onboarding processes, support employee lifecycle transactions, maintain HRIS data, and deliver an exceptional customer-service-driven experience for candidates and employees. This position will be full-time and remote.

This position does not offer employment sponsorship. All candidates must be eligible to work without need for sponsorship by employer.

What You'll Do

• Facilitate and execute end-to-end onboarding for new hires, serving as a responsive, customer-focused point of contact from offer through start date

• Coordinate pre-employment screening (background checks, drug screenings), ensuring compliance and a smooth candidate experience

• Ensure accurate, compliant I-9 completion and employment eligibility verification

• Process HRIS transactions for candidates and employees (e.g., offer letters, rescinds, start/end date changes), with timely stakeholder communication

• Support the setup and maintenance of contingent worker engagements, partnering with suppliers on SOW execution and rate changes

• Serve as a primary point of contact between CAI and suppliers, resolving worker-related issues through timely, effective communication

• Deliver on client-specific requirements with precision, care, and a strong service mindset

• Serve as subject matter expert on new hire processes and workflows, providing clear guidance to candidates and stakeholders

• Utilize the HRIS system (Workday) to execute onboarding and lifecycle processes efficiently, maintaining accurate documentation

• Partner with Compliance, HR Business Partners, Talent Acquisition, and other HCM teams to ensure a seamless candidate and employee experience

• Support immigration-related onboarding needs and act as a liaison to CAI's Immigration Specialist to help ensure accurate, timely processing and filings

• Maintain discretion and confidentiality when managing sensitive personal information

• Identify and resolve process gaps, driving innovative workflow improvements

• Participate in cross-functional process improvement initiatives in partnership with the business

• Support other HCM teams on special projects and strategic initiatives that advance organizational goals

What 'll Need

Required:

• 3+ years of experience in an HR onboarding or human capital management support role

• Excellent interpersonal and organizational skills, with a strong customer-service orientation

• Excellent attention to detail, work prioritization skills, and accuracy with data entry

• Ability to think critically, solve problems, make decisions, and build trust across the organization

• Brings innovative ideas and creative thinking to problem-solving and enhancing processes

• Strong experience with MS Office Suite (Word, Excel, Outlook)

• Proven ability to communicate clearly and concisely, both in writing and verbally

Preferred:

• Bachelor's degree in Human Resources, Business, a related field, or equivalent experience preferred

• Experience with Workday HCM

• Experience supporting contingent workforce programs

• Experience with immigration-related onboarding processes

• Proven ability to identify opportunities for process improvement and operational efficiency

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

#LI-AL2

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [e-mail] or (888) 824 – 8111.

EEO Statement

It is the policy of Computer Aid, Inc.(CAI) not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Employees and applicants of CAI will not be subject to harassment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

$52,000 - $60,000 per year

The pay range for this position is listed above. Exact compensation may vary based on several factors, including location, experience, and education. Benefit packages include medical, dental, and vision insurance, as well as 401k retirement account access. Employees in this role receive paid time off and may also be entitled to paid sick leave and/or other paid time off as provided by applicable law.