Onboarding Program Manager

Crusoe; San Francisco (CA); Hybrid; USD 80,000 - 120,000; Full time

Job summary

Join a pioneering company at the forefront of AI-first cloud infrastructure, where you'll have the opportunity to shape a best-in-class onboarding experience. As an Onboarding Program Manager, you will design innovative frameworks that cater to diverse employee populations and ensure a seamless integration into the company culture. This role is perfect for someone who thrives in dynamic environments and seeks to make a tangible impact while driving the company’s growth. Be part of a team that values creativity, operational excellence, and sustainability in technology, and contribute to a mission that aligns computing with climate responsibility.

Benefits

Hybrid work schedule

Industry competitive pay

Restricted Stock Units

Health insurance options

Employer contributions to HSA

Paid Parental Leave

Paid life insurance

401(k) with match

Generous paid time off

Tuition reimbursement

Qualifications

• 7+ years in program management or employee onboarding roles.
• Experience supporting diverse workforces across various populations.
• Strong judgment and ability to lead through influence.

Responsibilities

• Design and implement a global employee onboarding program from scratch.
• Collaborate with various departments to ensure impactful onboarding.
• Establish success metrics and iterate based on feedback.

Skills

Program Management

Employee Onboarding

Project Management

Strong Communication

Strategic Thinking

Metrics Orientation

Tools

Confluence

WorkRamp

Lattice

Job description

Crusoe is building the World’s Favorite AI-first Cloud infrastructure company. We’re pioneering vertically integrated, purpose-built AI infrastructure solutions trusted by Fortune 500 companies to power their most advanced AI applications. Crusoe is redefining AI cloud infrastructure, with a mission to align the future of computing with the future of the climate. Our AI platform is recognized as the "gold standard" for reliability and performance. Our data centers are optimized for AI workloads and are powered by clean, renewable energy.

Be part of the AI revolution with sustainable technology at Crusoe. Here, you'll drive meaningful innovation, make a tangible impact, and join a team that’s setting the pace for responsible, transformative cloud infrastructure.

About the Role:

We’re looking for a Onboarding Program Manager to build and lead a best-in-class global employee onboarding experience from the ground up—one that scales with our ambition and reflects our values. You’ll be the architect, operator, and evangelist of onboarding—designing from first principles and delivering with operational excellence.

Our rapid growth—doubling our employee base over the past year—has created a unique opportunity to reimagine and scale the onboarding experience. What got us here won’t get us there. This role is ideal for someone who thrives in ambiguity, moves quickly, and brings both precision and creativity to the table. You’ll design an experience that reflects who we are today and evolves to meet the needs of tomorrow.

You’ll collaborate closely with Recruiting, L&D, Workplace, IT, and HR Partners, while partnering directly with business units across technology, manufacturing, construction, and corporate functions. Success will require deeply understanding the needs of our people and our business to create universal frameworks with tailored execution.

You’ll also be responsible for keeping the program fresh, relevant, and impactful—building evergreen mechanisms and feedback loops that ensure onboarding stays aligned with how we grow and operate over time.

You’ll shape how our culture is experienced from day one. This is a highly visible and collaborative role—ideal for someone who wants to build a lasting foundation and influence how the business scales.

Your north star: Shape an onboarding program that drives experience, retention, and productivity—and scales as we grow through our next 1,000 hires.

What You’ll Do:

• Design and implement a world-class, global employee onboarding program from 0 to 1, including Week One, 30-60-90 Day, and First-Year experience frameworks

• Create tailored onboarding journeys across diverse employee populations—from hourly plant workers and field technicians to corporate and technical teams

• Build the onboarding infrastructure and tools to support scale, including systems, workflows, communications, playbooks, checklists, and dashboards

• Drive creation of onboarding content in partnership with subject matter experts, L&D, and business units to reflect real workflows, tools, and values

• Establish success metrics and continuously iterate based on data and feedback, including new hire experience, employee engagement, quality of hire, first year retention, productivity and impact

• Serve as the connective tissue between Recruiting, L&D, HRBPs, IT, and Workplace to ensure a seamless and impactful new hire experience

• Travel regularly to immerse in local teams and environments—corporate offices, data centers, manufacturing facilities, and construction sites—so onboarding is grounded in reality, not theory

• Ensure brand consistency and a cohesive visual identity across all onboarding communications, content, and collateral.

• Facilitate onboarding sessions and new hire welcome experiences regularly to ensure consistency and connection

• Identify, train, and enable a cohort of top facilitators to deliver inspiring, high-quality day one orientation experiences

• Make this an in-person-first program, especially for day one orientation, to build connection and cultural clarity from the start

• Support change management and drive adoption across multiple stakeholders, including leaders and frontline managers

• Build mechanisms for feedback and storytelling that evolve the onboarding journey and bring our culture to life

• Contribute to the broader People Experience agenda by identifying opportunities around preboarding, internal mobility onboarding, contractor onboarding and manager enablement

What You Bring:

• 7+ years in program management, employee onboarding, employee experience, or related roles, ideally in high-growth or complex environments

• Demonstrated ability to build from scratch—strong design instincts, project management rigor, and high operational standards

• Experience supporting diverse workforces across hourly, technical, and corporate populations

• Strategic systems thinker with an eye for detail and ability to execute independently

• Strong communication skills, executive presence, and ability to influence cross-functionally

• Strong judgment and instincts, paired with curiosity and a willingness to evolve based on feedback and learning

• Assertive and credible, with the ability to lead through influence and build trust across functions and levels—especially in environments without direct authority

• Experience navigating highly matrixed organizations with multiple stakeholders and competing priorities

• Metrics-oriented and able to translate program performance into business outcomes

• Experience with tools like Confluence, WorkRamp, Lattice, or other learning and knowledge platforms

• Background in employee storytelling, first-year engagement, or manager onboarding a plus

• Willingness and excitement to travel at least one week per month—and up to two weeks per month (approximately 3 nights per trip) in year one—to deeply understand our operations and people

You Might Thrive Here If:

• You’re excited to solve real problems at scale—not just polish slide decks

• You’ve built something others now rely on, and you take pride in raising the bar

• You believe onboarding should feel like a first chapter, not just a checklist

• You’re motivated by impact and clarity, even when the road there is ambiguous

• You know how to build structure without slowing things down

Benefits:

• Hybrid work schedule

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts

• Paid Parental Leave

• Paid life insurance, short-term and long-term disability

• Teladoc

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• MetLife Legal

• Company paid commuter benefit; $200/month

Crusoe is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.