Onboarding Manager

Sequence; New York (NY); On-site; USD 110,000 - 150,000; Full time

Job summary

Sequence, now part of Intuit, seeks an Onboarding Manager / Product Specialist to own the customer onboarding journey from sign-off to live deployment. You will collaborate with Product, GTM and Engineering to build a scalable onboarding playbook and drive rapid customer value. You’ll translate pricing into a data model, guide implementations, and provide feedback to product. Join a fast-moving team shaping our implementation function.

Qualifications

• 2+ years in a technical or analytical role such as implementation management, solutions engineering, product or data analysis in a high growth environment.
• Technical background with STEM degree or equivalent experience with analytical products.
• Demonstrated ownership and fast delivery to drive customer value at scale.
• Strong communication and attention to detail with ability to work with technical and non-technical stakeholders.

Responsibilities

• Manage the customer implementation lifecycle from signature to go-live.
• Translate complex pricing models into the Sequence data model.
• Deliver expert guidance to customers to accelerate onboarding and optimize usage of Sequence.
• Provide product feedback to Product & Engineering as the frontline operator.
• Build and scale the onboarding playbook and team alongside the leadership.

Skills

Implementation management

Solutions engineering

Product

Data analysis

Stakeholder management

Communication

Education

STEM degree

Job description

We’re looking for an Onboarding Manager / Product Specialist to join Sequence (now Intuit) and become the beating heart of our customer's product and implementation journey. Working closely with our Product, GTM and Engineering teams, you'll help us build and scale our customer onboarding playbook, with all the thrill and pace of building from scratch, and the resources to grow quickly to become a category leading revenue automation platform, now with the backing of Intuit. You’ll help Sequence scale, be responsible for developing and executing global strategies for our most important external partners and build a world class implementation function.

What you'll do

• Manage the customer implementation lifecycle from signature to go-live

• Translate complex customer pricing models into the Sequence data model

• Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform

• Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday

• Build the playbook and scale our onboarding and product specialist team right next to our C-level team

Who you'll be

• 2+ years of experience in a technical or analytical role such as implementation management, solutions engineering, product or data analysis within a high growth environment (or)

• Technical background - STEM degree and/or experience working with highly analytical products or teams, or demonstrated technical side projects

• Energised by taking ownership of problems and moving at lightning speed to deliver customer value at every opportunity

• Strong communications skills and attention to detail

• Comfortable communicating and building relationships with technical and non-technical stakeholders

This is a great fit if you…

• Enjoy being hands-on with customers and detailed product implementations

• Want to work as part of a small, fast-moving team

• Comfortable with uncertainty and lack of structure, you will be a central part of building our implementation function and with that, comes the need to navigate difficult but highly impactful business decisions

• Want to work on something new. The biggest product and company decisions still lie ahead of us

• Enjoy the uncertainty and unpredictability that comes with an early stage company

• Are happy to learn deeply about our customers, the problems they face, and work with them to figure out solutions

• Eager to step beyond your role at times to provide critical customer feedback to Product & Engineering

This won’t be the right role if you…

• You require established, longstanding templates and structure to be provided for you. We are at scrappy stage where everyone is hands on with testing and iterating on best practices for our customer onboarding journey.

• You prefer a slower pace. We're tackling real problems for our customers today, so we need to move quickly.

• You are uncomfortable with being pulled across multiple, fast-paced customer projects at once, often with detailed requirements and varying degrees of complexity

The Interview Process

We're moving very fast and are ready to act quickly to introduce top talent to our team. Our interview process has been optimised to provide a quick decision-making process, so you can quickly get up and running with our team if there is a mutual fit.

1. 45-minute intro and product assessment call with Hiring Manager (Enda)

2. 30-minute role fit with our Product Manager (Killian)

3. 30-minute cultural fit call with Riya

Public resources on Sequence:

Youtube:

• Sequence Youtube Channel

Podcasts:

• Wharton FinTech: Reinventing Billing & Quote-to-cash (Dec 2025): origin story, why Riya built Sequence after her first exit.

• Tech Finance with Sasha Orloff: E14: Revenue Models 101 & the New Stack: pricing/revenue models, quote-to-cash thesis.

• Riding Unicorns: S6E5 (written recap): M&A, founding story, enterprise product views.

• Bae HQ: Episode 207: a16z round, category vision.

• The SaaS CFO with Ben Murray: AI-native B2B billing pitch.

• Converge Podcast (May 2024): "financial router" framing.

• Transcript of the Wharton FinTech episode if you want to skim rather than listen.

Written:

• USXP: From Oxford to a16z: building a US-first mindset at Sequence: go-to-market and US expansion.

• The FP&A Guy: How modern finance teams are automating billing with AI: guest piece on AI in finance ops.

• Sequence blog: Introducing Sequence 2.0: her launch post for the AI-native rebuild.