Onboarding Manager

Oryx Dental; McLean (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Oryx Dental is seeking an Onboarding Manager in McLean, VA to guide new practices through contract, activation, and adoption of our cloud platform. You will align Customer Success, Product, and Training teams to deliver a seamless onboarding experience that drives retention and satisfaction.

You will own end-to-end onboarding, develop playbooks, coordinate data migration and training, and measure success with activation metrics, time-to-value, and early NPS.

Qualifications

• Bachelor's degree or equivalent professional experience.
• Experience in client-facing roles, preferably in dental, medical, or healthcare related field.
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build and maintain strong client relationships.
• Proactive problem-solver with a strong customer advocacy mindset.
• Ability to manage multiple client accounts and competing priorities in a fast-paced environment.
• Willingness to travel occasionally for client visits or industry events.
• Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot).

Responsibilities

• Lead end-to-end onboarding for new practices, from kickoff to go-live.
• Develop and refine onboarding playbooks for single and multi-location practices.
• Coordinate data migration, system configuration, and training schedules across teams.
• Collaborate with Sales, Product, and Customer Success to ensure smooth handoffs and early value delivery.
• Measure onboarding success using time-to-value, activation, and early NPS metrics.
• Identify friction points for leadership and work cross-functionally to improve workflows and documentation.
• Report on progress, risk, and customer sentiment to leadership.

Skills

Excellent communication

Client-facing experience

Cross-functional collaboration

CRM proficiency

Travel readiness

Presentation skills

Education

Bachelor's degree or equivalent professional experience

Bachelor's degree in Business Marketing Healthcare Administration or related field

Tools

Salesforce

HubSpot

Job description

Join the herd! The Onboarding Manager ensures new dental practices achieve rapid, confident adoption of Oryx Dental's all-in-one cloud platform. This role owns the customer journey from contract to activation, aligning customer success, product, and training teams to deliver a seamless onboarding experience that drives long-term retention and satisfaction.

Responsibilities

• Lead end-to-end onboarding for new practices, from kickoff to go-live.
• Develop and refine onboarding playbooks for single and multi-location practices.
• Coordinate data migration, system configuration, and training schedules across teams.
• Collaborate with Sales, Product, and Customer Success to ensure smooth handoffs and early value delivery.
• Measure onboarding success using time-to-value, activation, and early NPS metrics.
• Identify friction points for leadership and work cross-functionally to improve workflows and documentation.
• Report on progress, risk, and customer sentiment to leadership.

Need to Have

• Bachelor's degree or equivalent professional experience.
• Experience in client-facing roles, preferably in dental, medical, or healthcare related field
• Excellent communication, interpersonal, and presentation skills.
• Proven ability to build and maintain strong client relationships.
• Proactive problem-solver with a strong customer advocacy mindset.
• Ability to manage multiple client accounts and competing priorities in a fast-paced environment.
• Willingness to travel occasionally for client visits or industry events.
• Proficiency with CRM software and customer success platforms (e.g., Salesforce, HubSpot).
• Thrives in a fast paced environment

Nice to Have

• Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field.
• 2+ years of experience in SaaS onboarding, implementation, or customer success.
• Excellent communicator with empathy for customers transitioning from legacy systems.
• Analytical mindset - able to interpret data to improve process efficiency.
• Familiarity working in a SaaS environment.

What We Offer

• Competitive salary and benefits package.
• Salary: Oryx Dental Software offers a competitive salary in the range. We value finding the right fit for our team and are open to discussing compensation with candidates who bring exceptional skills and relevant experience.
• Opportunity to work with the leading dental technology in the market.
• A collaborative and supportive team environment.
• Professional development and growth opportunities.

Why Join Oryx?

At Oryx, we're on a mission to transform dental software and empower practices with modern, intuitive solutions. As an Onboarding, you'll be at the heart of that mission - ensuring our customers succeed, love using Oryx, and grow with us. You'll have the opportunity to build deep client partnerships, drive adoption and outcomes, and directly shape how dental practices experience the future of technology.