Onboarding & Growth CSM — SaaS

Netdocuments; Lehi (UT); Hybrid; USD 85,000 - 95,000; Full time

Benefits offered by this job

90% healthcare premiums company covered

HSA company contribution

401K match at 4%

Flexible PTO

10 paid holidays

Access to LinkedIn learning

Job summary

Netdocuments is looking for an Onboarding Customer Success Manager in Lehi, Utah. This role involves building long-term client relationships, assisting with product adoption, and managing renewals for clients in the legal industry.

The ideal candidate will have at least 4 years of experience in a SaaS environment, with a strong understanding of Gainsight and Salesforce. Benefits include a competitive salary, healthcare coverage, and flexible PTO.

Qualifications

• 4+ years in software technology related to account management or customer success.
• Experience in training, consulting services, or project management with a SaaS company.

Responsibilities

• Serve as primary point of contact for a portfolio of legal industry clients.
• Manage customer onboarding and ensure product adoption.
• Advocate internally for client needs and provide feedback to improve services.

Skills

Client Relationship Management

Business Analysis

Gainsight

Salesforce

Legal Industry Knowledge

Education

Bachelor’s degree in Business

Tools

Gainsight

Salesforce

Power BI

Job description

Netdocuments is looking for an Onboarding Customer Success Manager in Lehi, Utah. This role involves building long-term client relationships, assisting with product adoption, and managing renewals for clients in the legal industry.

The ideal candidate will have at least 4 years of experience in a SaaS environment, with a strong understanding of Gainsight and Salesforce. Benefits include a competitive salary, healthcare coverage, and flexible PTO.