Onboarding Ambassador

Family & Children's Services; Tulsa (OK); On-site; USD 42,000 - 62,000; Full time

Job summary

Family & Children's Services in Tulsa, OK is seeking an Onboarding Ambassador to onboard new employees and student interns, supporting program hiring managers and clinical supervisors. The role ensures newcomers receive information and tools to be successful.

Responsibilities include screening applicants, organizing interviews, mentoring new hires, and creating a welcoming culture within the department. You will guide onboarding meetings, explain benefits and policies, and help staff access

Qualifications

• Bachelor's Degree in related field is required.
• 1-3 years related experience preferred.
• Experience with applicant tracking systems (UltiPro Recruitment a plus).
• Must possess a valid Driver License and clean driving record.

Responsibilities

• Assist in screening applicants on open requisitions and maintain ATS.
• Screen resumes to determine minimum requirements; schedule interviews.
• Coordinate reference and background checks; respond to inquiries.
• Set up interview appointments and make recommendations to hiring managers.
• Serve as New Employee Mentor and create onboarding schedules.
• Create a multi-tiered shadowing program and build relationships.
• Provide space tours and orient facilities and resources for new hires.
• Create a welcoming culture and help integrate new employees into the team.
• Explain benefits, policies, and agency information; guide Relias training.
• Conduct onboarding meetings and new hire orientations.

Skills

Customer service

Time management

Confidentiality

Written & verbal comms

Education

Bachelor's degree in health services, human services or related field

Tools

UltiPro Recruitment

Relias training

Microsoft Office

Job description

JOB SUMMARY: The Onboarding Ambassador will help onboard all new employees and student interns to support the program-hiring managers and clinical supervisors. After hiring, the Onboarding Ambassador will help shape a positive team culture and ensure new employees are given the information and tools to be successful in their program.

POSITION SPECIFIC DUTIES & RESPONSIBILITIES:

Assist in Screening Applicants on Open Requisitions

• Create a daily routine of checking for new applications.
• Based on supervisor position requirements, Screen resumes to determine which candidates meet the minimum requirements.
• Maintain an applicant tracking system, review applicants attached to open requisitions. Review applicants; schedule qualified applicants for interviews with program hiring staff.
• Work closely with the supervisor and respond timely to applicant inquiries regarding application status.
• Conduct initial screening to narrow the number of potential candidates who will be interviewed by the hiring manager.
• Set up interview appointments between the chosen candidates and the hiring manager.
• Make recommendations to hiring managers.
• Coordinate the reference and background checks for applicants.
• Communicate with hiring supervisor regarding questions/status of job offers as applicable.

Serve as New Employee Mentor

• Serve as a subject matter expert to new hires; be a champion of best practices to aid their development to be a knowledgeable and productive member of the treatment team.
• Create onboarding schedule for new hires to complete within onboarding timeframe.
• Create a multi-tiered shadowing program for new hires.
• Build relationships with newly hired employees.
• Ensure completion of new employee required paperwork i.e., supervisor check list, safety checklist. Etc.
• Provide tour of space and other floors. Make sure they know where bathrooms, mail room, copy room, file room, employee mailboxes, and other important places are located.

Create a Positive Welcoming Culture Within Department for New Hires

• Create a welcoming culture among current employees to welcome and include new team member in department life.
• Make employees feel welcomed.
• Help new employees integrate into team and meet all team members.
• Assist new employees with cohesive team integration.
• Assist new employees to make connections with team members.
• Ensure employees are given the resources and support they need during the onboarding experience.
• Facilitate onboarding meetings and new hire orientations.

Serve as New Employee Pipeline for Numerous Types of Agency Information

• Answer any questions about Human Resources matters including benefits and employee handbook.
• Explain the organization chart and how functions are organized.
• Review important policies and procedures.
• Ensure successful completion of new employee electronic health record orientation, other professional training topics, and onboarding related questions.
• Review mission, strategic plan, major goals of FCS and program goals.
• Review risk management and PQI.
• Instruct new hires how to effectively use Relias online training.
• Orient new hire to how program and clients served within program fit within the larger agency structure and continuum of care.

QUALIFICATIONS

EDUCATION:

• Bachelor's Degree in related field is required

EXPERIENCE:

• 1-3 years related experience preferred.
• Experience working with an applicant tracking system preferred (UltiPro Recruitment experience a plus).

PERFORMANCE COMPETENCIES:

• Applicant Screening and Mentorship
• Onboarding and Training Coordination
• Cultural Integration and Communication
• Process Improvement and Information Dissemination

KNOWLEDGE/SKILLS/ABILITIES:

• Must be outgoing and self-motivated, with exceptional customer service skills.
• Must have strong time management and organizational skills, be detail-oriented and have the ability to multi-task.
• Must have the ability to maintain confidentiality and communicate effectively with employees, supervisors and the public.
• Must have excellent written and oral communication skills.
• Must be highly proficient in Microsoft Office.
• Effective working in a team environment.

CERTIFICATIONS/LICENSES:

• Must possess a valid Driver License and satisfactory driving record to use agency and/or personal automobile to travel to locations other than primary office.

SAFETY SENSITIVE JOB CLASSIFICATION:

This job is classified as a "safety-sensitive" position as defined by the Oklahoma Medical Marijuana and Patient Protection Act. Due to the "safety-sensitive" classification, an employee in this position would be subject to drug and alcohol testing, including random testing. Marijuana is one of the substances included in the drug panel screening. Possession of a medical marijuana license will not excuse you from the testing process or the consequences of testing positive for marijuana per the Family & Children's Services Drug Free Workplace Policy, including possible revocation of a job offer or dismissal from employment.

Behaviors

Required

Functional Expert : Considered a thought leader on a subject

Team Player : Works well as a member of a group

Leader : Inspires teammates to follow them

Thought Provoking : Capable of making others think deeply on a subject

Enthusiastic : Shows intense and eager enjoyment and interest

Detail Oriented : Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

Self-Starter : Inspired to perform without outside help

Goal Completion : Inspired to perform well by the completion of tasks

Flexibility : Inspired to perform well when granted the ability to set your own schedule and goals

Education

Preferred

Bachelors or better in Health Services Administration or related field.

Bachelors or better in Human Services or related field.

Bachelors or better in Political Science or related field.

Bachelors or better in Social Work or related field.

Bachelors or better in Sociology or related field.

Experience

Preferred

1-3 years: One to three years of related experience preferred. Experience using an applicant tracking system preferred; experience with UltiPro Recruitment is a plus.

Licenses & Certifications

Required

Drivers License

Preferred

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.