On-site Technology Support Technician Associate

EY; Jericho (NY); On-site; USD 50,000 - 103,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension/401(k) plans

Paid time off

Job summary

EY is seeking an On-site Technology Support Technician to deliver high-level support for laptops, Macs, iOS/Android devices, and printers across EY offices. You will troubleshoot, configure, and guide users through complex technology issues in person.

Ideal candidates bring 1–3 years in IT support, excellent customer-facing skills, and a degree in Computer Science or related field. The role emphasizes professional in-person service with strong teamwork and problem-solving abilities.

Qualifications

• Bachelor’s degree or equivalent work experience in IT Support.
• 1–3+ years in IT product/support roles.
• Strong customer interfacing and communication skills.

Responsibilities

• Provide on-site technical support for networking, telecom, and software issues.
• Troubleshoot laptops, Macs, iOS and Android devices, and printers.
• Guide users through complex technical problems and document resolutions.
• Coordinate with teams to implement EY technology solutions and updates.
• Perform software/firmware upgrades and preventive maintenance.

Skills

Laptop troubleshooting

MacBook support

Mobile device support (iOS/Android)

Office 365/Win10 expertise

Customer service excellence

Print devices knowledge (HP/Xerox/Canв

Education

Degree in Computer Science or related field

Tools

Apple devices

HP/Xerox/Canon printers

Job description

Other locations: Anywhere in Region

Date: 16 Oct 2026

Requisition ID: 1749803

At EY, we\'re all in to shape your future with confidence.

We\'ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas: networking, telecommunications, and/or high-level technical support - in accordance with Firm policy. The candidate should have a background performing in person support in a highly professional environment and possess very strong customer interfacing skills.

Responsibilities (include but not limited to):

• Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.


• Laptop troubleshooting, maintenance and administration.


• Apple MacBook support and troubleshooting.


• Apple iOS and Android device support; setup and configuration.


• Knowledge and understanding of HP, Xerox and Canon print devices.


• Anticipate and respond to complex technology support issues.


• Strong knowledge and understanding of Win10, Office 365.


• Instant Messaging tools; TEAMs.


• Excellent customer service skills, meeting with users in person to resolve complex technology issues.


• Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.


• Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.


• Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.


• Leverage multiple resources or coordinating with other teams in order to meet customer needs.


• Facilitate the implementation and support of defined EY Technology solutions.


• Communicate system updates to customers as required.


• Coordinate, track, and maintain inventory.


• Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now


• Perform software and Firmware upgrades and testing as needed or part of an initiative or project.


• Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.


• Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.


• Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.


• Provide technical guidance and consult with EY customer stakeholders.


• Degree in Computer Science or a related discipline; or equivalent work experience in IT Support


• Approximately 1-3 plus years of experience in support of IT products


• Technical expertise in various facets of PC support, which may include PC applications, hardware, tools, utilities, networking, telecommunications


• Excellent interpersonal, communication and organizational skills


• Ability to simultaneously work on multiple projects or assignments in a fast-paced and highly challenging environment


• Able to work effectively with high level customers and other management personnel

What we offer you
The compensation ranges below are provided in order to comply with United States pay transparency laws. Other geographies will follow their local salary guidelines, which may not be a direct conversion of published US salary ranges. At EY, we harness our collective strength to empower you to shape your future with confidence through professional growth, personal fulfillment and an inclusive culture. Learn more at ey.com/us/careers.

• We offer a comprehensive compensation and benefits package where you\'ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job is:


• New York City, Boston, and Washington DC Metro Areas, Washington State, and Southern California offices - $59,800 to $98,600


• Bay Area California offices - $62,300 to $102,700


• All other offices locations in the US, including Sacramento - $49,800 to $90,400


• Individual salaries within these ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.


• Under our flexible vacation policy, you\'ll decide how much vacation time you need based on your own personal circumstances. You\'ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

All in to shape the future with confidence.

EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information,national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.