On-Site Sr Customer Service Representative

Motion Industries; Richmond (VA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation

Sick leave

Holiday pay

Job summary

Motion Industries in Richmond, VA seeks an experienced Inside Sales professional to determine and meet customer needs, while supporting a sales team and handling orders at customer locations. This full-time role emphasizes accuracy, product knowledge, and proactive relationship-building.

The ideal candidate will have 5+ years in customer-facing roles, strong communication, time management, and problem-solving skills.

Qualifications

• High school diploma or GED with 5+ years related experience.
• Equivalent combination accepted.
• Strong customer service and communication skills.
• Ability to multi-task and manage time effectively.
• Proficient with business systems and internet research.

Responsibilities

• Respond to customer inquiries, provide quotes, and take orders.
• Maintain inventory levels for consignments and ensure accuracy.
• Source products from branch, DC, or supplier inventories; locate items as needed.
• Influence gross profit through pricing negotiations within policy.
• Mentor/lead junior staff and support team with product knowledge.

Skills

Customer service

Communication

Time management

Reliability

Driving

Education

High school diploma or GED

Tools

Business systems

Internet research

Computer skills

Job description

Richmond, VA, USA

Full time

SUMMARY

Under limited supervision, ensures customer expectations are accurately determined and are fully met. Develop and broaden relationships within customer organization to fully understand needs and wants; primary contribution is acting as the inside half of the sales team and ensuring transactions are error free and providing guidance and advice to less experienced Customer Service Representatives. This position works more than 50% of the time at the customer location.

JOB DUTIES

• Responds to customer inquiries, provides quotes and takes customer orders via telephone, fax, email, electronic methods or walk-in (counter sales).
• Orders items to ensure appropriate inventory levels are maintained for Consignment customers.
• Responsible for sourcing products in branch inventory, Distribution Center inventory or supplier inventory. Ensures identification and sale of Motion Industries' assets. In some cases may have to locate a product.
• Influences Motion Industries' Gross Profit through negotiating the sale price and purchase price, within certain parameters.
• Proactively generates sales by actively promoting Motion Industries' products to existing customers. Expedites backorders.
• Acts as mentor/lead to lower level employees.
• May act as subject matter expert on multiple products. May act as back-up for Operations Manager. May pull inventory and prepare order for shipment to customer. May handle customer returns.
• May place orders without approval for orders up to $5,000 per line and $10,000 per Purchase Order.
• May adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries.
• Minimizes Branch freight cost by determining the most cost effective method to fulfill customer orders. Routinely interacts with customers to obtain and fulfill orders correctly.
• Interacts with suppliers as necessary to obtain pricing for items. Partners with Account Representatives to ensure customer satisfaction.
• May assist customer by troubleshooting via telephone or email and identifying correct part.
• Attends training sessions regularly to continue professional growth and development.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

• Typically requires a high school diploma or GED and five (5) or more years of related experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Reliability, organization, and attention to detail required.
• Customer service and communication skills required. Ability to multi-task and time management skills required.
• Moderate computer skills, including information processing, communicating internally and externally via email, using business systems and searching capabilities to find products on the internet.
• Good driving record required.

COMPANY INFORMATION

Motion Industries offers an excellent benefits package which includes options for healthcare coverage, 401(k), tuition reimbursement, vacation, sick, and holiday pay.

• options for healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick
• holiday pay

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.