On-Site Specialist (Bilingual)

Elwood Staffing

Plainfield (IN)

On-site

USD 21,000 - 30,000

Full time

5 days ago

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Job summary

Elwood Staffing is seeking a bilingual On‑Site Specialist to support client On‑Site programs and guide associates to meet performance goals. You will coach and coordinate with client management, ensuring safety, productivity, and excellent customer service across shifts.

The role requires fluent Spanish and English, a valid driver’s license, and availability to travel between branches and client sites as needed. Join a team focused on integrity and results at Elwood Staffing.

Qualifications

Bilingual in Spanish and English is required.
Customer service experience is preferred.
Strong written and verbal communication skills.
Proficiency with Microsoft Office.
Must have a valid driver's license and reliable transportation.

Responsibilities

Support client On-Site program success and improvement.
Coach, counsel, discipline, and terminate associates when appropriate.
Build strong relationships with client management and stakeholders.
Ensure safety, production demands, and client satisfaction are met.
Travel between branch and client location as needed.

Skills

Bilingual (Spanish/English)

Customer service experience

Cross-functional communication

Microsoft Office proficiency

Verbal and written communication

Driver's license

Reliable transportation

Evenings and weekends flexibility

Job description

When you join the Elwood family, you become part of a team that fosters a culture of integrity, winning and achieving results, providing superior customer service, and helping others. We help people find jobs and help employers find the people they need to be successful. You can leave the office each day knowing that you made a difference in your community. Our success comes from the success of our associates and customers. Come experience the Elwood way and make a difference with us!

Elwood Staffing is also a performance and results-driven culture for the hard-working, passionate, and highly motivated. You can expect a career that provides a constant variety of challenges along with progressive training and professional development to meet those challenges. Come work for a growing company that serves more than 6,000 businesses and puts more than 28,000 people to work daily.

#powerthepurple

General Purpose of a Bilingual On-Site Specialist:

The On‑Site Specialist supports the overall success and improvement of the client's On‑Site program. They must exercise independent judgment and discretion in effectively guiding the activities of all associates and to ensure job performance goals are met or exceeded. This includes coaching, counseling, disciplining, and terminating associates when appropriate. They will create a strong bond with all temporary associates, reinforcing the employer‑associate relationship and their commitment to the client. All employees consistently support and promote the company mission, five key beliefs, philosophies, and provide Superior Customer Service in all aspects of the job.

Essential Functions of a Bilingual On‑Site Specialist:

If you have held positions similar to Restaurant Server, Administrative Assistant, Call center, Bank Teller or Customer Service Representative then you already have experience with the following:

Develop a strong working relationship with the client's management team.
Build effective relationships with all stakeholders to anticipate future needs and recruit temporary resources to meet those needs.
Communicate effectively, both verbally and in writing, with all client personnel, temporary associates, and company personnel.
Regularly meet with the client's supervisory personnel to confirm the client's satisfaction with the associate performance and address concerns.
Intimate knowledge of client's facilities, positions, and policies.
Collaborate with the branch team, regional, and corporate personnel to meet client performance expectations.
Assist with identifying and assigning temporary associates who meet the client's standards regarding job skills and level of ability.
Maintain regular contact with the current pool of temporary associates to clarify their availability for future assignments.
Conduct new hire orientations to ensure all associates are aware of applicable company policies and safety issues before starting
Follow the best practices for engaging newly hired associates.
Respond to client and temporary associate concerns promptly; recommend and/or implement steps to resolve problems, prevent their reoccurrence, and document according to standard operating procedures.
Walk the floor throughout the day, engaging with supervisors and associates, observing interactions, addressing safety issues, and assessing production demands.
Complete injury reports and assist injured workers in getting medical treatment following company policy and procedures.
Monitor turnover regularly and develop strategies to reduce turnover.

Desired Skills & Experience for a Bilingual On‑Site Specialist:

Bilingual: fluent in Spanish and English.
Experience in a customer service role preferred.
Ability to work cross‑functionally to proactively communicate and to resolve issues with the highest sense of urgency.
Excellent computer skills including proficiency in Microsoft Office suite.
Strong verbal and written communication skills.
A valid driver's license is required for this role to travel between branch and client location.
Must have access to dependable transportation to ensure punctual arrival at work, travel between job sites or clients if needed, and the ability to meet all scheduled work hours, including evenings and weekends.

If you are organized, the On‑Site Specialist position would be a great fit for you!

What Elwood Staffing can offer you: