On-Site Service Representative (Part Time 30) Lafayette, IN

Grainger; Lafayette (IN); On-site; USD 29,673 - 37,098; Part time

Benefits offered by this job

Medical, dental, vision, and life insurance coverage

401(k) Retirement Savings Plan

Paid time off (PTO) days

Employee discounts

Job summary

Grainger in Lafayette, IN is seeking a part-time On-Site Service Representative to support customers by managing their inventory and providing exceptional service. The position involves driving account growth through Grainger's inventory management program.

Ideal candidates should have at least 3 years of experience in a service environment, possess problem-solving skills, and be able to lift up to 60 lbs. The role requires a valid driver's license and automobile insurance. Join Grainger's commitment to service and be a part of a supportive team.

Qualifications

• 3 years' experience in selling or service environment.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Have and maintain a valid driver's license in State of residence.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations.
• Resolve customer problems promptly to retain customer loyalty.

Skills

Selling or service experience

Collaboration

Problem-solving skills

Education

High School Diploma or equivalent

Job description

W.W. Grainger, Inc., is a leading broad line distributor with operations primarily in North America, Japan and the United Kingdom. At Grainger, We Keep the World Working by serving more than 4.5 million customers worldwide with products and solutions delivered through innovative technology and deep customer relationships. Known for its commitment to service and award-winning culture, the Company had 2024 revenue of $17.2 billion across its two business models. In the High-Touch Solutions segment, Grainger offers approximately 2 million maintenances, repair and operating (MRO) products and services, including technical support and inventory management. In the Endless Assortment segment, Zoro.com offers customers access to more than 14 million products, and MonotaRO.com offers more than 24 million products. For more information, visit www.grainger.com.

Compensation

This position is hourly. The anticipated base pay compensation range for this position is $21.54 to $26.93.

Compensation and Benefits

• Medical, dental, vision, and life insurance coverage starts on day one of employment.
• Access to up to 50% of your paycheck based on hours worked before payday.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, parental leave, and other benefits.
• Safety shoes provided (where applicable).
• The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
• The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.
• Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details

We're hiring a part-time On-Site Service Representative in Lafayette, IN. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probe for customer needs during each site visit and works with sales partners to expand Grainger offerings.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60 lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. Should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.

For additional information and details regarding Grainger’s benefits, please visit https://experience100.ehr.com/grainger/Home/Tools-Resources/Key-Resources/New-Hire