On-Site Service Representative (Part Time)

Grainger; West Wareham (MA); On-site; USD 33,000 - 39,000; Part time

Benefits offered by this job

Medical, dental, vision

6% 401(k) company contribution

PTO and holidays

Tuition reimbursement

Maternity/paternity leave

Job summary

Grainger is seeking a part-time On-Site Service Representative for the West Wareham, MA area. The role involves servicing multiple customer locations, stocking products, and driving customer loyalty through proactive inventory management and service excellence.

The position emphasizes route adherence, collaboration with sales partners, and identifying opportunities to expand Grainger offerings on site. Must have 3 years of service or selling experience and a high school diploma.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations and maintain inventory levels.
• Resolve customer problems promptly to retain loyalty and promote satisfaction.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify opportunities to improve productivity, processes, and cycle time.
• Comply with safety and inspection requirements of the facility.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

Skills

Customer service

Communication

Collaboration

Problem-solving

Driving

Education

High School Diploma or equivalent

Job description

About GraingerW.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.

Work Location Type: OnsiteReq Number 335080About GraingerW.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working® by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visitwww.grainger.com.Compensation This position is hourly. The anticipated base pay compensation rate for this role is roughly $26 per hour.Rewards And Benefits

• Medical, dental, vision, and life insurance plans and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 9+ paid time off (PTO) days annually for part-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

Grainger Benefits

• The pay rate provided above is not a guarantee of compensation. The rate reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.
• The anticipated compensation rate described above is subject to change and the compensation ultimately paid may be higher or lower than the rate described above.
• Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position DetailsWe're hiring a part-time On-Site Service Representative in the West Wareham & Fall River, MA area. The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.You Will

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

You Have

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace. We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.