On-Site Service Representative (Part Time)

W.w. Grainger; Atlanta (GA); On-site; USD 28,929 - 38,572; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO & holidays

401(k) match

Employee discounts

Parental leave

Tuition reimbursement

Wellbeing programs

Job summary

Grainger is seeking an Onsite Services Representative (OSR) for an onsite Pasco, WA role. The position is part-time, 30 hours per week, with hourly starting pay of $24.50 and responsibilities including stocking products, assisting customers, and coordinating with sales partners.

The OSR will follow routes, ensure inventory readiness, and pursue opportunities to grow accounts while maintaining safety standards. A valid driver’s license and insurance are required.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Customer service and sales growth oriented.
• Collaboration and problem‑solving skills.
• Valid driver's license in State of residence and automobile insurance.

Responsibilities

• Stock purchased product at customer locations and maintain inventory levels.
• Learn Grainger's offerings to improve orders through system integration.
• Resolve customer problems promptly to retain loyalty.
• Follow routing software-defined routes and maintain route guides.
• Identify opportunities to improve productivity, processes, and cycle time.
• Comply with safety and inspection requirements at each facility.

Skills

Customer service

Sales growth

Collaboration

Problem solving

Driver's license

Education

High School Diploma or equivalent

Job description

Work Location Type: Onsite

Position Details

Title: Onsite Services Representative (OSR)

Location: Pasco, WA

Employment Type: Part-time, 30 hours per week

Compensation

Hourly starting pay: $24.50

Pay range is a guideline and not a guarantee. Compensation decisions are based on factors such as experience, qualifications, geographical area, and internal equity.

You Will

Customer Service

• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted
• Gain knowledge of Grainger's offer to help improve orders through system integration
• Resolve customer problems promptly to retain and promote customer loyalty
• Follow designated route defined by routing software tools and maintain route guides
• Identify continuous improvement opportunities in productivity, process, and cycle time
• Comply with safety and inspection requirements of the facility where the service is being provided

Account Growth

• Help create new orders by engaging with customers to identify additional product needs
• Probe for customer needs during each site visit and work with sales partners to expand Grainger offerings
• Participate in quarterly reviews with customers and sales partners to assess viability of Inventory Solutions offerings

You Have

• 3 years' experience in selling or service environment
• High School Diploma or equivalent
• Customer service and sales growth oriented
• Collaboration and problem‑solving skills
• Handle different technical and operational issues
• Have and maintain a valid driver's license in State of residence
• Must carry required levels of automobile insurance

Rewards and Benefits

• Medical, dental, vision, and life insurance plans
• Generous paid time off (PTO) and 6 company holidays per year
• Automatic 6% 401(k) company contribution each pay period
• Employee discounts, parental leave, 3:1 match on donations and tuition reimbursement
• A comprehensive set of emotional, financial, physical and social wellbeing programs

Equal Employment Opportunity

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal‑opportunity workplace.

Accessibility Statement

We are committed to fostering an inclusive, accessible environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment. With this in mind, should you need a reasonable accommodation during the application and selection process, please advise us so that we can provide appropriate assistance.