On-Site Service Representative (Full-Time) American Falls Route

W. W. Grainger; Pocatello (ID); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) plan

Paid time off

Company holidays

Tuition reimbursement

Employee discounts

Job summary

W. W. Grainger is hiring an On-Site Service Representative for the American Falls Route in Idaho.

This full-time position requires transporting and stocking MRO products, delivering outstanding customer service, and supporting inventory management at multiple customer sites. You will work Mon-Fri, 7am-4pm, coordinating with sales partners to expand Grainger offerings and drive account growth through KeepStock programs.

Qualifications

• 3 years of experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Collaboration and problem-solving skills.
• Valid driver’s license in state of residence with required insurance.
• Ability to maintain automobile insurance as required.

Responsibilities

• Service multiple customer locations as per route.
• Receive and stock purchased products at designated locations.
• Maintain stocking levels by scanning and ordering as needed.
• Resolve customer problems promptly to retain loyalty.
• Follow route guides and driving plans defined by software.
• Identify improvement opportunities in productivity and processes.
• Comply with safety and inspection requirements at the site.
• Engage with customers to identify additional product needs.

Skills

Customer service

Inventory management

Sales support

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Job description

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On-Site Service Representative (Full-Time) American Falls Route

Work Location Type: American Falls Route

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working®by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $21-24/hr.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.


• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.


• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.


• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.


• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

We're hiring a Full-Time On-Site Service Representative for our American Falls, ID Route. The working hours are Monday-Friday, between 7am-4pm.

The Services Representative (OSR) reports to aSupervisoror Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

You Will:

• Service multiple customer locations


• Receive and stockpurchasedproductin designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.


• Resolve customer problems promptly toretainand promote customer loyalty.


• Follow designated route defined by routing software tools andmaintainroute guides.


• Identifycontinuous improvement opportunities in productivity, process, and cycle time.


• Comply withsafety and inspection requirements of the facility where the service is being provided.


• Help create new orders by engaging with customers toidentifyadditionalproduct needs


• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

You Have:

• 3 years' experience in selling or service environment.


• High School Diploma or equivalent.


• Ability to lift 25 to 60lbs and/ or work in difficult positions.


• Collaboration and problem-solving skills.


• Handle different technical and operational issues.


• Have andmaintaina valid driver's license in State of residence.


• Must carry required levels of automobile insurance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.