On-Site Service Representative

Grainger; Madison Heights (MI); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

6 PTO holidays

401(k) 6% company contribution

Employee discounts

Tuition reimbursement

Maternity/paternity leave

Job summary

Grainger is hiring a full-time On-Site Service Representative to support customers in the Detroit/Madison Heights, MI area. You will manage inventory, stock products, and deliver outstanding service while working with partners to grow the KeepStock program.

You will travel between customer locations, resolve issues promptly, and follow routing plans to optimize visits. A valid driver's license and physical ability to lift 25–60 lbs are required.

Qualifications

• 3 years' experience in selling or service environment.
• Valid driver's license and auto insurance as required.
• Ability to lift 25 to 60 lbs and work in physically demanding positions.
• Collaborative and problem-solving abilities.
• On-site work in the Detroit/Madison Heights, MI area.

Responsibilities

• Service multiple customer locations and manage inventory.
• Receive and stock purchased product at client sites; monitor stock levels.
• Resolve customer problems promptly to maintain loyalty.
• Follow routing software to manage routes and guides.
• Identify productivity and process improvements for faster cycles.
• Comply with safety requirements of each facility.
• Help create new orders by engaging customers and identifying needs.
• Engage with sales partners to expand Grainger offerings.

Skills

Customer service

Sales experience

Problem solving

Education

High School Diploma or equivalent

Job description

Work Location Type: Onsite

Req Number 336647

About Grainger:

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than 4.6 million customers worldwide with maintenance, repair and operating (MRO) products and value-added solutions delivered through innovative technology and deep customer expertise. Known for its commitment to service and purpose-driven culture, the Company reported 2025 revenue of $17.9 billion. For more information, visit www.grainger.com.

Compensation:

This position is hourly. The anticipated base pay compensation range for this position is $21.54 to $32.36 per hour.

Rewards and Benefits:

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

-The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

-The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

-Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

Position Details:

We're hiring a full-time On-Site Service Representative in the Detroit/Madison Heights, MI area.

The Services Representative (OSR) reports to a Supervisor or Manager of Onsite Services and supports assigned customers by managing their inventory, providing outstanding customer service, driving account growth through customers' inventory management (KeepStock) program. Service Representatives (OSRs) also work with partners to implement sales strategy and to help customers understand how Grainger can provide solutions to their business' MRO needs.

You Will:

• Service multiple customer locations
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

You Have:

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.
• Ability to lift 25 to 60lbs and/ or work in difficult positions.
• Collaboration and problem-solving skills.
• Handle different technical and operational issues.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one's employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.