On-Site Service Manager: Heavy Equipment & Tech Leadership

Timken; Wadsworth (OH); On-site; USD 79,000 - 97,000; Full time

Benefits offered by this job

Competitive Pay

Medical, dental and vision coverage

Benefits start on first day of employ

401(k) retirement savings with company

Paid parental leave

Employee discounts

Education expense reimbursement

Professional development and career 成长

Job summary

Timken PT Tech seeks an experienced Service Manager to lead product support, training, and issue resolution for hydraulic and electrical systems on heavy equipment. The role oversees remanufacturing processes, customer support, and revenue growth, with on-site work in Wadsworth, OH.

The position requires engineering/ sales background, strong mechanical skills, and travel readiness, offering competitive pay and a comprehensive benefits package from day one.

Qualifications

• Bachelor’s degree in Engineering or Sales is required.
• 3+ years of hands-on field service or maintenance with gearboxes, clutches, crushers, grinders, or heavy rotating equipment.
• 5+ years in Sales or Engineering management, or 7 years in Engineering.
• Strong mechanical skills: disassembly/assembly, bearings, seals, couplings, shaft inspection, and basic machining.
• Experience with condition monitoring: vibration analysis, oil analysis interpretation, infrared thermography.
• Valid driver’s license and willingness to travel frequently.
• Excellent written and verbal communication for technical reporting and customer interaction.
• Ability to work independently in remote environments and manage multiple priorities onsite.
• Physically capable of lifting, climbing, and working outdoors.

Responsibilities

• Coordinate and manage a team of Service Technicians and Service Analysts.
• Provide guidance and mentorship to ensure performance and customer satisfaction.
• Train customers in the use and design of PT Tech products.
• Deliver superior customer service via phone, email, and on-site visits.
• Inspect parts, components, and systems to identify operational discrepancies.
• Troubleshoot hydraulic and electrical circuits to diagnose root causes.
• Determine corrective actions and order replacement parts and services.
• Perform repairs or part replacements to restore function.
• Document repairs, inspections, and parts orders clearly.
• Oversee strategic direction of PT Tech’s support and rebuild processes.
• Supervise global service teams and Timken Service Engineers.
• Troubleshoot HYDAC diagnostics and 12V/24V electrical issues.
• Upgrade software and firmware on PT Tech products.

Skills

Field service experience

Engineering management

Mechanical skills

Customer training

Communication skills

Travel willingness

Independent worker

Physical fitness

Problem solving

Education

Bachelor’s degree in Engineering or Sales

Tools

Laser shaft alignment tools

Dynamic balancing equipment

Borescope inspection

Field machining

Vibration analysis certs

Fluid analysis

Thermography

Job description

Timken PT Tech seeks an experienced Service Manager to lead product support, training, and issue resolution for hydraulic and electrical systems on heavy equipment. The role oversees remanufacturing processes, customer support, and revenue growth, with on-site work in Wadsworth, OH.

The position requires engineering/ sales background, strong mechanical skills, and travel readiness, offering competitive pay and a comprehensive benefits package from day one.