On-Site Service Engineer Engineer - Data Center/ Server Hardware

Unisys; Town of Chester (NY); On-site; USD 85,000 - 120,000; Full time

Job summary

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments, including next-generation AI infrastructure. This is a hands-on server hardware and break/fix role serving customers on-site.

The successful candidate will diagnose, repair, replace, and maintain Dell PowerEdge and other enterprise hardware in data centers, field service, or customer-facing settings, with strong emphasis on hardware

Qualifications

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure.
• Direct, hands-on experience with server hardware installation, removal, diagnosis, repair, or replacement.
• Experience troubleshooting components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, and GPUs.
• Experience with rack-mounted enterprise servers in data center, field service, or customer environments.
• Strong understanding of server hardware architecture and troubleshooting methodology.
• Experience with hardware diagnostics, BIOS/firmware, and server management tools.
• Familiarity with Linux or similar operating systems.
• Ability to lift up to 50 lbs., travel to customer sites, and support on-call schedules.

Responsibilities

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware.
• Diagnose and resolve server hardware failures and system issues to minimize downtime.
• Perform hands-on hardware installation, removal, replacement, and repair.
• Rack-and-stack, server installation, cabling, and hardware configuration.
• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and diagnostics.
• Document service activities, hardware replacements, troubleshooting steps, and resolutions.

Skills

Enterprise servers

Data center hardware

Hands-on repair

Server components

Linux OS

On-site support

Customer-facing

On-call support

Education

Associate’s degree

Bachelor’s degree

Tools

Dell iDRAC

iLO

Job description

What success looks like in this role:

Unisys Corporation is seeking an experienced On-Site Service Engineer (OSE) to provide hands-on support for enterprise data center servers and hardware environments , including next-generation AI infrastructure.

This is a hands-on server hardware and break/fix role. The successful candidate will have direct experience diagnosing, repairing, replacing, and maintaining enterprise server hardware in a data center, field service, or customer-facing environment.

Prior AI experience is not required. Strong experience with enterprise servers and data center hardware is the priority.

What You'll Do

• Provide on-site technical support for Dell PowerEdge and other enterprise server hardware


• Diagnose and resolve server hardware failures and system issues to minimize customer downtime


• Perform hands-on hardware installation, removal, replacement, and repair, including:
  
  
  
  • Memory/DIMMs
  
  
  • CPUs/processors
  
  
  • Power supplies
  
  
  • Fans and cooling components
  
  
  • Hard drives/SSDs
  
  
  • RAID/HBA components
  
  
  • NICs and other PCIe components
  
  
  • GPUs and accelerator hardware
  
  
  • Motherboards/system boards and other server components
  
  
  
  


• Perform rack-and-stack, server installation, cabling, component swaps, and hardware configuration


• Troubleshoot issues involving server hardware, BIOS/firmware, operating systems, and hardware diagnostics


• Perform firmware and BIOS updates and utilize server management tools such as Dell iDRAC or comparable platforms


• Execute both reactive break/fix and preventive maintenance following established procedures


• Troubleshoot and isolate hardware failures using documented diagnostic procedures and technical resources


• Work directly with customers and internal technical teams during service events to communicate status, troubleshoot issues, and drive resolution


• Accurately document service activities, hardware replacements, troubleshooting steps, and resolution details


• Escalate complex technical issues when appropriate


• Participate in on-call rotations and provide extended coverage as required

You will be successful in this role if you have:

What You Bring – Required

• 3+ years of hands-on experience supporting enterprise servers, data center hardware, or similar infrastructure


• Direct, hands-on experience physically working on server hardware - installing, removing, diagnosing, repairing, or replacing server components


• Experience troubleshooting and replacing components such as memory, CPUs, power supplies, storage, RAID/HBA, NICs, fans/cooling systems, PCIe components, or GPUs


• Experience working with rack-mounted enterprise servers in a data center, field service, or customer environment


• Strong understanding of server hardware architecture and troubleshooting methodology


• Experience with hardware diagnostics, BIOS/firmware, and server management tools


• Familiarity with Linux or similar operating systems


• Strong troubleshooting and problem-solving skills with the ability to independently diagnose hardware issues


• Comfortable working independently in a customer-facing environment


• Ability to clearly communicate technical issues and resolutions to customers and internal teams


• Ability to lift up to 50 lbs., travel to customer sites, and support flexible/on-call schedules

Preferred Qualifications

• Experience supporting Dell PowerEdge servers


• Dell or other enterprise hardware certifications


• Experience with iDRAC, iLO, or comparable server management platforms


• Experience supporting GPU/AI server infrastructure


• Experience with data center operations, rack/stack, structured cabling, or server deployment


• Associate’s or Bachelor’s degree in IT, Computer Science, or a related field

Important Note

AI infrastructure experience is not required. Candidates with strong enterprise server and data center hardware experience who are willing to learn emerging AI platforms are encouraged to apply.

#LI-BW1

This role may require access to export-controlled commodities and technology. Therefore, to conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [e-mail] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys' EEO commitment here.