On-Site Satellite Help Desk Specialist | 12‑Hour Shifts

ERT, Inc.; Suitland (MD); On-site; USD 33,000 - 36,000; Full time

Job summary

Entarian is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD. This on-site role requires 12-hour rotating shifts (6 a.m.–6 p.m.

and 6 p.m.–6 a.m.) and collaboration with network teams to deliver timely updates on system status. Duties include identifying anomalies, creating and updating tickets with meticulous notes, answering calls and emails from internal and external

Qualifications

• AA in computer science, related discipline, or equivalent.
• 0-2+ years' experience in a relevant professional position.
• Must be detail-oriented, organized, and timely.
• Ability to work well independently and within the team framework.
• Basic use of Microsoft Suite (Word, Excel, PowerPoint), Google Suite products (Gmail, Google Meet), PDF.
• Proficiency with ticketing software.
• Ability to multitask within different software platforms in a virtual environment.
• CompTIA A+ certification preferred, but not required.
• Ability to work a 12-hour alternating shift schedule to support 24/7 operations.
• Must be a US Citizen or Permanent Resident who has lived in the United States at least 3 out of the last 5 years and be able to pass a background investigation to obtain a security badge.

Responsibilities

• Provide customer service and monitoring for NOAA satellite systems.
• Track & report Satellite data anomalies via NOAA's ticketing system and assign them to the proper team.
• Create tickets and provide meticulous notes of activities performed.
• Answer phone calls and provide support to internal and external customers.
• Address and resolve tickets submitted via the Help Desk email.
• Attend weekly meetings, with participation, and provide feedback to Management.
• Identify, research, and report on unresolved data type inquiry issues.
• Document, track, and monitor problems to ensure a timely resolution.
• Effectively collaborate with AI-Assistant tools such as Google Gemini.
• Onsite training and certification will be provided on specific systems used to perform this role.

Skills

Attention to detail

Ticketing software

Microsoft Office

Google Suite

Multitasking

Education

AA in computer science

CompTIA A+ certification

Job description

Entarian is seeking a Help Desk Specialist to provide customer service and monitoring support for NOAA satellite systems at the NOAA Satellite Operations Facility in Suitland, MD. This on-site role requires 12-hour rotating shifts (6 a.m.–6 p.m.

and 6 p.m.–6 a.m.) and collaboration with network teams to deliver timely updates on system status. Duties include identifying anomalies, creating and updating tickets with meticulous notes, answering calls and emails from internal and external