On-Site Manager

Advantage Technical; Plano (TX); On-site; USD 36,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Savings Plan

Employee Assistance Program (EAP)

Commuter/Parking Accounts

Health Savings Account (HSA)

AD&D Insurance

Job summary

Advantage Technical is hiring an On-Site Manager in Plano, TX to lead a high-performing automotive support team and oversee daily operations. You will supervise team leads, manage escalations, and drive service excellence in a fast-paced parts environment.

The role requires strong communication, analytical skills, and proficiency with Excel and PowerPoint. Prior dealership experience and ASE certifications are preferred. This is an on-site position with a competitive pay rate of $30.00/hour.

Qualifications

• Minimum of 2 years of college coursework completed.
• Knowledge of automotive electronic parts catalogs required.
• Ability to learn vehicle models, campaigns, parts, and accessories.
• Strong interpersonal, communication, customer service, and analytical skills.
• Excellent phone and problem-solving abilities.

Responsibilities

• Serve as the primary on-site contact for call center operations and client management.
• Supervise team leads and support agents to meet service level goals.
• Manage escalated customer and dealer inquiries, resolving complex issues efficiently.
• Monitor phone, email, and online support channels.
• Oversee training, coaching, quality assurance, and employee development initiatives.
• Analyze performance metrics, prepare reports, and recommend improvements.
• Lead special projects, system transitions, and process improvements.
• Coordinate with IT regarding user access, system updates, and operational support.
• Ensure compliance with company policies and quality standards.

Skills

Leadership

Call center

Operations management

Customer service

Analytical skills

Interpersonal skills

Education

Two years of college coursework

Tools

Microsoft Excel

PowerPoint

Job description

Now Hiring: On-Site Manager
Location: Plano, TX
Pay Rate: $30.00/hour

Lead a high-performing automotive support team and make an immediate impact. We're seeking an experienced On-Site Manager to oversee daily operations, support team leaders, drive service excellence, and ensure exceptional dealer support within a fast-paced automotive parts environment.

Job Duties

• Serve as the primary on-site contact for call center operations and client management.
• Supervise team leads and support agents to ensure service level goals are met.
• Manage escalated customer and dealer inquiries, resolving complex issues efficiently.
• Monitor communication channels including phone, email, and online support platforms.
• Oversee training, coaching, quality assurance, and employee development initiatives.
• Analyze performance metrics, prepare reports, and recommend operational improvements.
• Lead special projects, system transitions, and process improvement efforts.
• Coordinate with IT regarding user access, system updates, and operational support.
• Ensure compliance with company policies and quality standards.

Qualifications

• Minimum of 2 years of college coursework completed.
• Knowledge of automotive electronic parts catalogs required.
• Ability to learn and retain information related to new vehicle models, technical campaigns, parts, and accessories.
• Strong interpersonal, communication, customer service, and analytical skills.
• Excellent phone and problem-solving abilities.
• Proficiency with Microsoft Excel, Word, and PowerPoint.
• Dealership experience preferred.
• ASE certifications preferred.
• Previous call center leadership or supervisory experience preferred.

Benefits

• Medical, dental, vision, and pet insurance
• 401(k) Retirement Savings Plan
• Employee Assistance Program (EAP)
• Commuter/Parking Accounts
• People Perks
• Health Savings Account (HSA)
• AD&D Insurance

About Us

Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies.

Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors.