On-Site Customer Support Specialist II

State of Washington; Tacoma (WA); On-site; USD 42,000 - 54,000; Full time

Job summary

Washington State Department of Social and Health Services (DSHS) DDA is hiring a Customer Service Specialist 2 for its Tacoma Field Service Office. The role provides support to clients, families, and advocates through multi-system inquiries via in-person visits and calls, with a Monday–Friday 8:00 AM–5:00 PM schedule.

The incumbent serves as first contact, resolves issues, and guides customers through agency procedures.

Qualifications

• High school diploma or equivalent; two years of experience assisting clients/customers or one year as CS Specialist 1; or equivalent education/experience.
• Experience handling confidential material and strong organizational skills.
• Ability to navigate complex procedures and multi-line phone systems.

Responsibilities

• Provide professional-level customer service to internal and external customers.
• Interact with the public in person and on a multi-line phone system.
• De-escalate verbal confrontations and establish resolutions.
• Maintain and use office equipment properly.
• Process incoming and outgoing mail and manage filing.

Skills

Excellent communication

Confidential material handling

Multitasking

Office software (Outlook, Word)

Customer interaction

Education

High school diploma or equivalent

2 years assisting clients/customers OR 1 year as CS Specialist 1

Tools

Outlook

Word

Job description

Washington State Department of Social and Health Services (DSHS) DDA is hiring a Customer Service Specialist 2 for its Tacoma Field Service Office. The role provides support to clients, families, and advocates through multi-system inquiries via in-person visits and calls, with a Monday–Friday 8:00 AM–5:00 PM schedule.

The incumbent serves as first contact, resolves issues, and guides customers through agency procedures.