On-Site Customer Service Representative - Escondido, CA

Sharecare, Inc.; Escondido (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Sharecare, Inc. is seeking an On-Site Customer Service Representative in Escondido, CA. The CSR will handle inbound calls from members and providers, log data, and maintain high levels of courtesy and professionalism in all interactions.

The role requires a High School Diploma and preferred experience in medical records, HIPAA knowledge, and strong communication skills. This is an on-site position in a medical facility with opportunities to grow in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• Prior experience in a customer service related field preferred.
• Medical records experience and knowledge of key elements of a valid ROI request.
• Understanding of HIPAA regulations preferred.
• General working knowledge of Microsoft Word & Outlook.
• Ability to thrive in a fast-growing, ever-changing environment.
• Local to Escondido, CA.

Responsibilities

• Answer inbound calls from members and providers and input data with accuracy.
• Provide high level of customer service with courtesy and professionalism.
• Use a computerized system to track calls, gather information, and troubleshoot.
• Explain programs and promote Sharecare services when appropriate.
• Escalate issues internally and follow up on escalated items.
• Maintain documentation of communications and ensure data quality.

Skills

Communication skills

Multi-tasking

Medical records experience

HIPAA knowledge

MS Word & Outlook

Keyboard proficiency

Team player

Fast-paced environment

Local Escondido

Education

High School Diploma

Tools

Microsoft Word

Outlook

Job description

## On-Site Customer Service Representative - Escondido, CAApplylocations: Escondido, CAtime type: Full timeposted on: Posted Yesterdayjob requisition id: R-102014**Job Description:**Sharecare is a digital healthcare company that delivers software and tech-enabled services to stakeholders across the healthcare ecosystem to help improve care quality, drive better outcomes, and lower costs. Through its data-driven AI insights, evidence-based resources, and comprehensive platform – including benefits navigation, care management, home care resources, health information management, and more – Sharecare helps people easily and efficiently manage their healthcare and improve their well-being. Across its three business channels, Sharecare enables health plan sponsors, health systems and physician practices, and leading pharmaceutical brands to drive personalized and value-based care at scale. To learn more, visit www.sharecare.com.**Job Summary:**The Customer Service Representative (CSR) answers inbound calls from members and providers, inputs data, and provides a high level of customer service always extending courtesy and professionalism. The CSR handles inbound customer service inquiries and problems via the telephone and email while effectively recording communications accurately and consistently. Calls are predominantly “routine”, but may require deviation from standard screens, scripts and procedures. CSRs use a computerized system for tracking calls, information gathering, and/or troubleshooting and may assess needs, explain programs and suggest/promote alternative products or services. **\*\* This role in on-site in a medical facility in Escondido, CA!****Essential Job Functions:*** Identify, evaluate and prioritize caller needs, questions and concerns.* Formulate plans of resolution and respond appropriately and efficiently.* Maintain and restore customer satisfaction and partner with other teams as needed.* Perform problem analysis, problem determination and recommended resolutions to the callers in accordance with standard protocol.* Proactively educate caller on program benefits.* Meet or exceed established call center metrics, attendance standards and quality levels.* Use computer tools to accurately process and document information.* Develop rapport with callers and appropriately adjust communication style.* Provide accurate information about Sharecare programs and services.* Escalate issues internally and follow up on escalated issues.**Qualifications:*** High School Diploma* Prior experience in a customer service related field preferred* Great communication skills* Must be able to multi-task* Must have medical records experience and knowledge of key elements of a valid ROI request* Understanding of HIPAA regulations preferred* General working knowledge of Microsoft Word & Outlook* Computer keyboard proficiency and internet navigation skills required* Have the ability to work effectively with others in a team environment* Ability to thrive in a fast-growing always changing environment* **Local to Escondido, CA!****Compensation:*** Up to $21.00/hour based on experienceSharecare and its subsidiaries are Equal Opportunity Employers and E-Verify users. Qualified applicants will receive consideration for employment without regard to race, color, sex, national origin, sexual orientation, gender identity, religion, age, equal pay, disability, genetic information, protected veteran status, or other status protected under applicable law.