On-Site Compliance & Credentialing Office Assistant

Help at Home; Jackson (MS); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off and holidays

Employee assistance programs and well­

Wellness initiatives

Flexible options to support a balanced

Job summary

Help at Home in Jackson, MS seeks an organized Office Support Assistant focused on home care compliance and credentialing to keep regulatory records audit-ready and ensure accurate credentialing for staff. The role is strictly on-site at 4755 Old Canton Rd, with standard hours Monday–Friday, 8 AM–5 PM, supporting a busy team and maintaining documentation in HHAeXchange.

If you bring experience in administrative roles, healthcare familiarity, and strong communication, you’ll thrive in a

Qualifications

• Office admin experience; home care, healthcare, caregiver compliance, credentialing preferred.
• Highly organized with ability to manage competing priorities.
• Self-starter who can work independently.
• Professional written and verbal communication.
• Strong phone and customer service skills.
• Comfortable in a high-volume, fast-paced environment.
• Proficient with Microsoft Office, Excel, Word, Outlook, and Teams.
• HHAeXchange experience is a plus.

Responsibilities

• Manage caregiver compliance, credentialing, and documentation.
• Tackle compliance backlog with a goal of ~20 completions per week.
• Manage an assigned group of ~170 clients/caregivers.
• Schedule caregivers for fingerprinting and compliance requirements.
• Answer and triage incoming calls while keeping priority work on track.
• Maintain accurate information in HHAeXchange.
• Support new and existing caregivers through compliance processes.

Skills

Office administration

Compliance awareness

Credentialing

Documentation management

Communication skills

Microsoft Office proficiency

Education

High school diploma or GED

Tools

Microsoft Office

Excel

Word

Outlook

Teams

Job description

Help at Home in Jackson, MS seeks an organized Office Support Assistant focused on home care compliance and credentialing to keep regulatory records audit-ready and ensure accurate credentialing for staff. The role is strictly on-site at 4755 Old Canton Rd, with standard hours Monday–Friday, 8 AM–5 PM, supporting a busy team and maintaining documentation in HHAeXchange.

If you bring experience in administrative roles, healthcare familiarity, and strong communication, you’ll thrive in a