On-Site Community Manager (Multifamily)

Defined Property Management; California; On-site; USD 65,000 - 90,000; Full time

Job summary

Defined Property Management is seeking an On-Site Community Manager in California to lead daily execution and deliver exceptional resident experiences. You will be the face of the property, oversee 250 units with a centralized POD handling leasing, maintenance, accounting, and admin.

This field-based role emphasizes on-site leadership, timely communications, and performance-driven operations. Join a fast-scaling, tech-enabled platform focused on clarity, collaboration, and community.

Qualifications

• Leasing and on-site execution experience preferred.
• Strong guest/tenant relations and communication skills.
• Ability to coordinate with centralized POD teams.

Responsibilities

• Leasing pipeline management and show-ready unit presentation.
• Deliver a high-touch, hospitality-driven resident experience and handle escalations.
• Walk the property daily to ensure cleanliness, safety, and curb appeal.
• Coordinate vendor activity and on-site maintenance with the POD.
• Lead on-site operations and ensure adherence to company standards and policies.

Job description

Job Description

Job Description

Be the Face of the Community. Lead Daily Execution. Drive Performance.

At Defined Property Management, we are building a modern property management platform that blends people, process, and technology to deliver exceptional resident experiences and maximize asset performance.

As an On-Site Community Manager, you are the leader on the ground—responsible for the resident experience, property condition, and on-site execution.

You are supported by a centralized POD, including leasing, maintenance coordination, accounting, and admin—so you can stay focused on running the community, not sitting behind a desk.

Why Join Defined Property Management

• Join a modern, fast-scaling organization redefining multifamily operations
• Work within a centralized, tech-enabled operating model
• Clear path for growth and leadership development
• Competitive compensation and performance-driven culture
• Help redefine what great property management looks like

Our Culture

We operate with:

• Clarity
• Culture
• Camaraderie
• Collaborate to win

What Makes This Role Different

You are not buried in paperwork or consumed by administrative tasks.

You are:

• The face of the property and must live on-site (1bed/1bath)
• The operator of the physical asset totaling 250 units
• The driver of resident satisfaction
• The on-site execution arm of a centralized platform

Your POD handles:

• Leasing pipeline, lead management, and application processing
• Work order coordination and dispatch
• Collections and accounting
• Lease administration and renewals

You execute on-site. We power you behind the scenes.

This role is ideal for someone who prefers being in the field, solving problems, and setting the tone for the community every day.

What You’ll Own

1. Leasing Support & On-Site Execution

• Conduct property tours for prospective residents while partnering closely with the centralized leasing team to support conversions.
• Ensure all vacant units are show-ready and market-ready at all times
• Provide real-time feedback to the leasing team on prospect sentiment, unit condition, and market dynamics
• Support leasing initiatives by ensuring strong curb appeal and unit presentation
• Act as the on-site extension of the leasing team by maintaining tour readiness and delivering strong prospect impressions

2. Resident Experience & Retention

• Deliver a high-touch, hospitality-driven resident experience
• Act as the primary point of contact for escalations
• Build strong relationships with residents and foster a sense of community
• Ensure timely communication and resolution of resident concerns
• Support smooth and professional move-in and move-out experiences

3. Property Operations (On-Site Leadership)

• Walk the property daily to ensure cleanliness, safety, and curb appeal
• Identify maintenance priorities, elevate through the POD, and ensure timely on-site follow-through.
• Oversee vendor activity on-site and ensure quality of work
• Ensure compliance with company standards and policies
• Coordinate unit turns with maintenance and centralized teams
• Serve as the on-site lead for property emergencies (leaks, fire, life-safety) until resolved.

4. Vendor Coordination

• Ensure vendors are performing to expectations while on-site
• Partner with centralized teams (leasing, maintenance, accounting)
• Provide real-time feedback to improve service delivery and efficiency

5. Asset Performance Mindset

• Think like an owner—understand how daily decisions impact NOI and resident retention
• Identify opportunities to improve property performance and reduce expensesSupport execution of operational and financial goals
• Prov