On-Site Case Manager, Personal Injury Support

Morgan & Morgan, P.A.; Richmond (VA); On-site; USD 60,000 - 90,000; Full time

Job summary

Morgan & Morgan, P.A. in Richmond, VA is seeking a Case Manager to support attorneys, develop settlements, and manage a varied caseload with empathetic, client-focused service. This on-site role emphasizes organization and strong communication with clients, providers, and insurers.

You will handle file management from intake to closing, coordinate with team members, and ensure timely progression of cases. The firm offers a collaborative environment and comprehensive benefits.

Qualifications

• Prior experience as a Personal Injury Case Manager preferred
• 2+ years of working as an insurance adjuster or pre-litigation paralegal
• Ability to be a team player and follow procedures
• Proactive interaction with clients, insurance companies and medical providers
• Must possess the ability to multi-task, prioritize, and manage workload with a positive attitude and minimal supervision
• Highly organized with the ability to juggle multiple deadlines in a fast-paced environment
• Strong writing and communication skills along with attention to detail
• Extensive computer and database expertise, Microsoft Word, Excel, Outlook, and type no less than 35 wpm

Responsibilities

• Daily interaction with existing and potential clients, via telephone and in person
• Order medical records from providers and communicate with clients and providers during the course of treatment
• Obtain documents necessary to support injury and/or liability positions
• Interact with insurance carriers and healthcare providers to secure records and account balances
• Work directly with multiple coworkers involved in the management and support of case files
• Maintain organized case files
• Prepare comprehensive demands and assemble support for submission to carriers under the direct supervision of an attorney
• Interact with attorneys and present case synopsis when required
• Manage case files from intake to closing under the direction of an attorney
• Performs other related duties as assigned to meet the needs of the business

Skills

Strong writing and communication

Multi-tasking and prioritization

Team player

Customer focus and empathy

Attention to detail

Typing speed 35 wpm

Database and computer skills

Tools

Microsoft Word

Excel

Outlook

Job description

Morgan & Morgan, P.A. in Richmond, VA is seeking a Case Manager to support attorneys, develop settlements, and manage a varied caseload with empathetic, client-focused service. This on-site role emphasizes organization and strong communication with clients, providers, and insurers.

You will handle file management from intake to closing, coordinate with team members, and ensure timely progression of cases. The firm offers a collaborative environment and comprehensive benefits.