On-Site Case Manager II: Resident Services

Mercy-Housing; San Francisco (CA); On-site; USD 41,000 - 47,000; Full time

Benefits offered by this job

Early close Fridays

Early close before holidays

Healthcare plans

Dental and vision

PTO 15 days first year

14+ paid holidays including floating

Paid time off over Christmas/New Year

Volunteer PTO

Parental and caregiver leave

Life insurance

403b + match

Employee Assistance Plan

Pet insurance

Job summary

Mercy Housing is seeking a Case Manager II in San Francisco to work directly with residents, developing case plans and coordinating access to community resources. The role includes mentoring junior staff, promoting personal growth, and ensuring service quality on-site.

The position emphasizes advocacy, collaboration with teams, and the ability to navigate public aid and service referrals to support residents’ goals. It rewards hands-on impact and commitment to housing stability.

Qualifications

• Bachelor's Degree in Social Science or related field.
• Three (3) years of experience working with homeless or low and mixed-income populations.
• Experience in child welfare, family work, substance abuse, and mental health.

Responsibilities

• Meet one on one with residents to obtain specific needs information to create with residents a plan to achieve their goals.
• Work with team to ensure building standards are met and participate in wellness checks and unit inspection follow-up.
• Design and implement daily activities that promote Mercy Housing's program model.
• Advocate on behalf of residents (public aid, social security, home services, etc.) and make referrals as necessary.
• Develop leadership skills in residents and resident involvement in civic life through programs.

Skills

Organizational skills

Math & analysis

MS Excel

Outlook

MS Word

Verbal & written communication

Professional boundaries

Education

Bachelor's Degree in Social Science

Master's Degree in Social Science

Tools

Microsoft Excel

Microsoft Outlook

Microsoft Word

Job description

Mercy Housing is seeking a Case Manager II in San Francisco to work directly with residents, developing case plans and coordinating access to community resources. The role includes mentoring junior staff, promoting personal growth, and ensuring service quality on-site.

The position emphasizes advocacy, collaboration with teams, and the ability to navigate public aid and service referrals to support residents’ goals. It rewards hands-on impact and commitment to housing stability.