On-Site Candidates - Hilton Columbus

Towne Park, LLC; Columbus (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Accident insurance

Critical illness insurance

401k retirement savings plan

Telemedicine benefits

Job summary

Towne Park is seeking a Guest Service Associate to provide welcoming hospitality to guests, park and retrieve vehicles, assist with luggage, and support arrival and departure operations. You will greet guests, use last names, answer questions about local attractions, and help with directions and shuttle needs while maintaining a safe, efficient workflow.

This role requires a professional demeanor, reliable punctuality for AM/PM shifts, and adherence to Towne Park policies and safety guidelines,

Qualifications

• Basic reading/writing in English required.
• Ability to add/subtract and handle money accurately.
• Must communicate clearly and professionally with guests and teammates.

Responsibilities

• Greet guests and maintain a friendly, professional demeanor.
• Assist guests with parking and retrieval of vehicles.
• Assist with luggage handling during arrival/departure.
• Provide information about local area and facility amenities.
• Ensure accurate ticketing, keys, and safekeeping of guest property.

Skills

Customer service

Communication

English literacy

Cash handling

Time management

Education

High school diploma or GED

Job description

About Towne Towne

About Towne Towne is an exceptional arrival through departure experience company. With its best-in-class parking and hospitality solutions and its fully integrated technology platform, we deliver seamless parking and mobility experiences in the places where people live, learn, work, play, rejuvenate, and recover. Towne’s 14,000 team members create smiles by delivering exceptional experiences for the millions of people we proudly serve each year. For nearly 40 years, Towne has been committed to providing the best experience, delivered by the best team, powered by innovative technology, enhancing lives and communities.

For more information, visit www.towne.com and follow us on LinkedIn. Towne is an affirmative action, equal opportunity and e-verify participating employer, and encourage applications from all qualified individuals, including those with disabilities and veterans. Towne will consider for employment qualified applicants with arrest and conviction records. Towne complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If you need a reasonable accommodation, please contact our Human Resources Support Center at [e-mail] or [phone]. Towne complies with applicable privacy laws by providing a notice to describe the categories of personal information collected, the purposes for which such information may be collected and used, the company’s record retention practices, and rights you may have under the CCPA.

Job Details

Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.

Work Schedule: The work schedule for this position can include AM/PM shift times.

Benefits

• Employees are eligible to enroll in accident insurance
• critical illness insurance
• hospital indemnity insurance
• telemedicine benefits
• Employees are also able to enroll in the company’s 401k retirement savings plan

Eligibility requirements depend on your job classification, length of employment and number of hours worked.

Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above.

SUMMARY

The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.

ESSENTIAL FUNCTIONS

• Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. (25%)
• Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. (10%)
• Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. (20%)
• Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. (10%)
• Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. (35%)

QUALIFICATIONS

• Education: High school diploma or general education degree (GED) Required
• Licensure, Certification, etc.: Must hold a valid driver’s license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
• Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience
• Knowledge: Knowledge of principles and processes for providing customer and personal services.
• Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10’s and 100’s; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking

SCOPE

Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only.

WORKING CONDITIONS & PHYSICAL DEMANDS

• The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift.
• Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
• Travel of up to 5% may be required.