On-Site Beauty Retail Leader: Elevate Service & Sales

SEPHORA; Folsom (CA); On-site; USD 70,000 - 100,000; Full time

Job summary

Sephora in Folsom, CA is seeking a Sales and Services Leader to oversee the sales floor, coach staff, and ensure an elevated client experience. This full-time, on-site role partners with store leadership to drive customer satisfaction and achieve sales and operational targets.

The role requires strong supervisory skills, a focus on client-centered interactions, and the ability to train and motivate teams in a fast-paced retail environment, including evenings, weekends, and holidays.

Qualifications

• Strong supervisory skills with team oversight and performance support.
• Proven ability to drive customer satisfaction through exceptional client service.
• Experience in customer service environments, ideally in retail or beauty with client-centered interactions.
• Ability to train, coach, and motivate team members to meet service and sales goals.
• Excellent communication skills, including clear, respectful, and inclusive verbal and written communication.
• Previous retail or hospitality leadership experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, and holidays as needed.
• Comfort working in a fast-paced, on-site environment and standing for extended periods.
• Demonstrated commitment to diversity, equity, and inclusion and alignment with Sephora’s values.

Responsibilities

• Supervise staff and manage service priorities to deliver exceptional client experiences.
• Coach and support team members with real-time feedback and training.
• Resolve client concerns and partner with store leadership to meet sales targets and operations goals.
• Maintain visual standards and promote Sephora’s values of inclusivity and empowerment.
• Contribute to a positive, high-performing store culture.

Skills

Supervisory skills

Customer service excellence

Communication skills

Team coaching

Retail leadership

Job description

Sephora in Folsom, CA is seeking a Sales and Services Leader to oversee the sales floor, coach staff, and ensure an elevated client experience. This full-time, on-site role partners with store leadership to drive customer satisfaction and achieve sales and operational targets.

The role requires strong supervisory skills, a focus on client-centered interactions, and the ability to train and motivate teams in a fast-paced retail environment, including evenings, weekends, and holidays.