On-Road Supervisor

Ups; Melville (IL); On-site; USD 105,000 - 155,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

Flexible Spending Account

Health Savings Account

401(k) retirement program

Vacation and holidays

Paid time off

Job summary

UPS is seeking a supervisor to oversee daily performance of service providers and hourly staff to ensure quality service and safety compliance. The role requires DOT certification and UPS package car driving experience to drive operational performance and maintain customer relationships.

The position emphasizes supervising on-road activity, implementing efficient work plans, and providing coaching to improve service metrics while adhering to safety and regulatory standards.

Qualifications

• DOT compliance knowledge required.
• Ability to operate a UPS package car safely.
• MDST certification held or obtainable within the designated timeframe.
• Bachelor’s Degree or internationally comparable degree is preferred.

Responsibilities

• Supervise on-road employees to maximize efficiency and ensure safe, timely deliveries.
• Develop and implement work plans, review processes, and monitor costs against budget.
• Apply policies and procedures to operations and support center proficiency.
• Lead development of performance plans and provide coaching and feedback.
• Maintain health and safety plan and conduct risk audits.
• Support workforce planning and identify training needs for continuous development.

Skills

DOT Knowledge & Compliance

Package Car Driving Ability

MDST Certified

Education

Bachelor's Degree

Job description

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Job Description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Schedule

8pm-6pm, late night rotation 12pm-9pm
Monday to Saturday (Saturday rotation)

Job Summary

This position is responsible for supervising the daily performance of service providers to ensure quality service, improve performance, and maintain compliance with environmental, health and safety requirements. The incumbent encourages sales lead participation through maintaining mutually beneficial customer relationships; responds to customer concerns; uncovers business development opportunities; and creates a customer-focused work environment. The incumbent must be DOT certified and have UPS package Car driving experience in order to develop and maintain effective operational performance with services providers and other hourly employees as needed.

Responsibilities

• Manages and works with on road employees to maximize efficiency and ensure that packages are delivered in a safe, timely, and professional manner, this includes using the balanced scorecard and quality improvement process to track performance against goals, facilitating execution of the daily dispatch plan, and completing on-road supervision/audit rides
• Maintains operational performance by developing and implementing effective work process plans, troubleshooting service inefficiencies, reviewing work processes and schedules, and monitoring costs to budget
• Applies an understanding of policies and procedures to situations and operations in a business area
• Participates in the development and implementation of work process plans to maximize center proficiency and achieve business results
• Ensures implementation and maintenance of a comprehensive health and safety plan
• Conducts risk management and safety compliance audits
• Applies knowledge of company structure and operations to resolve problems, make decisions and achieve business objectives
• Maintains employee safety training and certifications
• Applies workforce planning knowledge to evaluate labor markets and devise strategies to attract talent
• Determines employee training needs to produce continuous development plans
• Provides feedback and support
• Conducts performance evaluations and resolve individual and group performance issues
• Supports a collaborative work environment through continuous communication and relationship building
• Applies legal, regulatory and safety compliance knowledge to reduce company risk
• Assesses, identifies, measures and monitors customer or business needs and trends
• Coaches and develops others using career development processes and tools

Preferences

• DOT Knowledge & Compliance: Working knowledge of DOT regulations and transportation compliance requirements.
• Package Car Driving Ability: Ability to safely operate a UPS package car and maintain driving qualifications as required.
• MDST Certified: MDST certification required or ability to obtain certification within the designated timeframe.
• Bachelor's Degree (or internationally comparable degree)

BASIC QUALIFICATIONS

• Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer
• Employer will not sponsor a visa for this or future positions
• Must be currently located in the same geographic location as the job or willing to relocate yourself
• Must be at least 21 years of age
• Must have previous UPS Package car driving experience
• Ability to lift 70lbs/32 kgs
• Ability to work flexible shift hours, up to 5 days per week
• Working knowledge of Microsoft word, Excel, Access, and Outlook
• Must be DOT certified, and willing to take a physical exam, including a driving test
• Must have a Bachelor’s Degree (or internationally comparable degree) or be a current UPS employee with three years of UPS experience

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Pay Range

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $105.480,00/year to $154.830,00/year. Pay is based on several factors including but not limited to, market location and may vary depending on job-related knowledge, skills, and education/training and a candidate’s work experience. Hired applicants are offered annual short-term and/or long-term incentive compensation programs, subject to applicable eligibility requirements. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance. The company offers the following benefits for this position, subject to applicable eligibility requirements.

• Medical/prescription drug coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick and Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program