On Premise - BIB Tech

Spec's Family Partners; Austin (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Specs Family Partners in Austin, TX, is seeking a Service Tech – BIB Techs to install, service, and maintain beverage dispensing equipment at customer locations including bars, restaurants, and hotels.

You will perform site surveys, repairs, and preventative maintenance, while delivering excellent customer service and building lasting relationships. Must be able to lift up to 50–100 lb, have a valid TX driver's license, and be willing to work nights, weekends, and on-call.

Qualifications

• High school diploma or GED required.
• 1-2 years experience with soda fountain, BIB machines, beer systems, ice machines or willingness to learn.
• Able to lift up to 100 lbs and stand for long periods.
• Valid TX driver's license and age 21+.

Responsibilities

• Install, service, perform PM on beverage equipment at customer locations.
• On-site customer contact for technical and service issues; instruct customers.
• Deliver equipment as needed within route; maintain inventory.
• Build strong relationships with customers to ensure satisfaction and repeat business.
• Assist in warehouse when needed and maintain equipment upkeep.

Skills

Beverage equipment

Installation

Maintenance

Diagnostics

Customer service

Communication

Teamwork

Lifting 50-100 lbs

Education

High school diploma or GED

Tools

Basic computer skills

Basic hand tools

Job description

SummaryThe individuals selected for this position are responsible for performing surveys, diagnostics, repair, and install beverage equipment. Always delivering an extraordinary customer service to all customers.Essential Duties and Responsibilities include but are not limited to the following:Knows and actively demonstrates, daily, our Company Mission Statement and our Core ValuesCorrectly identifies product by sku, size, varietal, and rack bin locationDrives a company vehicle in a safe manner to customer locationsMaintain a good driving recordRepairs, install and performs preventative maintenance on commercial beverage machines.Keep accurate inventory on vehicle and local branch locationMake necessary notes on invoices to show variances changes, and out of stock products.Receives and handles payments from customersMaintain schedule calendars of equipment installsShould be able to work with and maintain smart phone, tablet, or laptop.Flexible Schedule nights and weekendsInform manager/lead of out of stocks or inventory variance on all itemsAssists in prep for inventory and assist in inventory processPractices teamwork and cooperation with coworkersSeeks to continually improve related skills and knowledge to contribute to profitability and productivityUndertakes responsibilities with care and attention to detailShould be able to stand for long periods while working on machines during a busy environmentLift 50 pounds regularly and up to 100 pounds occasionally in each shiftProperly utilize a dolly and/or pallet jackOther projects as assigned by managementEfficiently carrying out all the directives given by Management TeamWorking in accord with all safety regulations of Specs Family Partners and OSHAShould possess time management skills and be able to prioritizes tasks and meet the demands of the dayAttendance and Timeliness is required. This is not a job you can do from homeSupervisory ResponsibilitiesThis job has no supervisory responsibilities.QualificationsTo perform this job successfully, an individual must be able to perform each essential duty listed above satisfactorily. State law says you must be over the age of 21 to work at Specs. Specs insists that you be a human being (my dogs are cute, but they cannot do the job). The requirements listed below are representative of the knowledge, skill, and/or ability required. In other words, here is the technical stuff:Education or ExperienceWe would love you to 1-2 years of experience on the following: soda fountain, BIB machines, beer systems, ice machines, water filtration, but if you are willing to learn, we are willing to teach you. We would like you to have a high school diploma or a general education degree (GED), but sometimes, experience is the best education.Language SkillsWe need you to be able to read, comprehend and write simple instructions or memos. You must be able to talk and communicate with coworkers and guests. Bilingual skills are a plus.Mathematical SkillsYou need the ability to add, subtract, multiply and divide in both whole numbers and in fractions and decimals without the aid of calculator or abacus. Counting is a major plus too as your count becomes inventory.Attitudinal and Personal SkillsYou have the job. Now you need to do the job. You need to be responsible, reliable, and committed to providing excellent service. Patience, friendliness, and an outgoing personality are needed for success. You need to be a self-starter with a strong work ethic who completes job assignments in a timely fashion and then looks for the next task.HoursFull Time is typically 40 hours per week. Must be available to work any shift on Friday or Saturday and must be available 80% or more of all shifts each week.Part Time is up to 25 hours per week.We schedule for the needs of our business. Working outside of your scheduled time without Store Manager approval is prohibited. In other words, you cannot decide to make up hours because you missed some time after a night out with your buddies unless your manager oks it.Reasoning AbilityYou need the ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Knowing when to come in from the rain is a plus.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals who need them to perform the essential functions. This job regularly requires standing, walking, or bending; use of hands and fingers to handle or feel; reaching with hands and arms; climbing or balance; talking and hearing. You must be able to regularly lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with proper tools. You must be able to use an industrial machine to move pallets up to 2400 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.Work Environment and Environmental ConditionsWe provide a fun and positive environment in for our staff. You will be exposed to outside weather conditions while you are working in our warehouses. The noise level is usually moderate to loud.BIB Techs install and replace parts in the BIB System to better service our wholesale customers, they will be servicing local Restaurants, Bars, Pubs, Hotels, Grills, etc... Experience with local route delivery is a plus. Must be customer orientated and have good communication skillsOur Service Techs- BIB Techs· Perform beverage equipment on-site installation, service, preventative maintenance, site surveys, repair and service on a variety of beverage dispensing equipment at customer locations and facilities.· Serve as on-site customer contact on technical and service-related problems. Instruct customers in proper use and operations of equipment. Assure highest level of customer satisfaction and drink quality.· Are responsible for deliveries as needed to Dispenser Beverage Customers, within the assigned route.· Develop a good relationship with customers to ensure customer satisfaction and repeat business.· Are ready to assist in warehouse when needed. Maintain upkeep of operating equipment, in relation to route responsibilities.Our ideal candidate will have knowledge of merchandising, route delivery, be able to work well with their hands, trouble shoot and think out of the box. You must be able to communicate well with your customers as well as build a professional rapport with them. You must be able to represent Spec’s and take pride in the product and accounts you are servicing at all times.Responsibilities and Duties Include but are not limited to:Beverage equipment, refrigeration, plumbing and electronic experience preferred or equivalent trainingHighly developed sense of integrity and commitment to customer satisfaction.Demonstrated passion for excellence with respect to treating and caring for customers.Ability to communicate clearly and professionally, both verbally and in writing.Has a pleasant, patient and friendly attitude.Strong detail orientation, organization and communication/listening skills.Possess a strong work ethic and team player mentality.Easily adapts to changeMust be able to respond in a timely fashion to all service requests issued.Assist with refurbishment of equipment in shop environment.Perform PM activities on installed equipment.Accurately maintain and manage both equipment and parts issued.Basic mechanical aptitude required. Must have the ability to apply basic skills and techniques to perform tasks and resolve routine questions and problems.Must have basic computer and data equipment skills.Flexibility to work on call shifts, weekends and varying work schedules.Must be able to lift at least 50 lbs.You must be at least 21 yrs. old and have a valid TX DL.