On Demand Services Engineer (Req #1434)

ePlus Technology, inc.; Hampton (VA); Hybrid; USD 33,000 - 40,000; Full time

Benefits offered by this job

401(k) eligibility

Employee stock purchase program

Paid time off

Job summary

ePlus Technology, inc. seeks an On Demand Services Engineer to deliver network, security and systems support for client environments. You will troubleshoot issues, maintain high technical skills, and provide timely resolution across production systems.

The role requires 7x24x365 availability with rotating shifts and a focus on customer-facing service. CCNA training and Cisco/VMware experience are valued, with a base hourly salary and comprehensive benefits.

Qualifications

• 1-2 years of networking experience.
• 1-3 years Field Experience.
• 1-3 years in a client-facing position.
• CCNA upon hire or within 6 months of employment.
• Experience/training on Cisco, Nortel, 3Com, Microsoft NT, NetWare, VMware.

Responsibilities

• Troubleshoot, isolate and diagnose network/systems problems, alone or in a team.
• Resolve and manage problems immediately.
• Work in a team environment 7x24x365 with rotating shifts.
• Provide systems support for client end systems including design, development, troubleshooting, diagnosis, and resolution.
• Follow-through until problems are resolved and keep management informed of issues.

Skills

Networking

CCNA

Customer-facing

Troubleshooting

VLAN/ switching

WAN/LAN concepts

Protocol analysis

Server OS knowledge

Documentation

Tools

Cisco IOS

Nortel

3Com

Microsoft NT/ Unix

VMware

Job description

As an On Demand Services Engineer, you will provide ePlus' clientele with Network, Security and Systems support to maximize stability, availability, security and functionality within the production environment. As a customer-interfacing contact, you will work to solve pressing business issues and drive positive change. You will leverage technology, advance ePlus services and provide performance improvement feedback.

Your Impact

The essential functions of this position include:

• Troubleshoot, isolate and diagnose common problems network/systems problems, either alone or as part of a team
• Resolve and manage problems immediately
• Work in a team environment 7x24x365 with the ability to function with independent discretion during rotating shift work
• Provide systems support functions for client end systems, which includes design, development, troubleshooting, diagnosis, and problem resolution
  • Follow-through until problems are resolved
• Maintain current, high-level technical skills in your network field of expertise
  • Keep abreast of developments in computing technology and solutions to common problems
• Responsible for working tickets and projects, as assigned, and closing out tickets correctly and in a timely manner.
• Ensuring management is informed of any issues and escalations
• Comply with both internal and client processes and procedural changes in reference to assigned jobs
• Maintain toolkit and toolkit inventory
  • Replace items as needed

Qualifications

• 1-2 years of networking experience
• 1-3 years Field Experience
• 1-3 years in a client-facing position
• CCNA upon hire or within 6 months of employment
• Experience/training on one or more of the following
  • Cisco, Nortel, 3Com, Microsoft NT, Novel NetWare, VMware
• Understanding of the two or more of the following routing protocols
  • IP, IPX, EIRGP, OSPF, RIP
• Ability to perform basic protocol analysis using a LAN analyzer
• Understanding of WAN, LAN, interfaces, protocols and topology
• Knowledge of WAN and LAN Concepts
• Excellent oral and written communications skills
• Strong troubleshooting and performance tuning skills
• Understanding of switching concepts-VLAN, ATM
• Experience/training on one or more of the following
  • Router IOS-Cisco, Nortel, 3Com
  • Server NOS NetWare, NT, Unix
  • Hardware NIC, hard drive and controllers
  • WAN knowledge Frame relay, CSU/DSU, T-1 I F T1 I ATM
  • Proprietary Software CiscoWorks, Transcend, Optivity and Spectrum
  • DHCP/DNS
• CCNA Certification

Position Specifics

The initial base salary range for this position is expected to be between $24.04 and $28.85 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure includes variable pay through commissions based on individual sales performance. This means your earning potential can substantially increase based on your sales achievements.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program, and various paid time off benefits such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Who We Are

At ePlus, we believe technology is a people business. Our team is passionate, skilled, and driven to deliver solutions that make a real difference. Join us and be part of a culture that values collaboration, innovation, and extraordinary results.

Corporate Values

• Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.
• Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.
• Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.
• Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

Commitment to Diversity, Inclusion and Belonging

• We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.
• ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

Physical Requirements

• While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.
• By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

ePlus maintains a California Consumer Privacy Act (CCPA) Privacy Notice on our Trust Center, available here: CCPA Privacy Notice.

Notice to Recruiting Agencies

ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.