On-Demand Bilingual Data Breach Agent

Mass Markets; Kansas; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking bilingual agents for a temporary remote position focusing on data breach communications. This role is designed for individuals who thrive in a fast-paced environment and are dedicated to providing exceptional customer service. You'll engage with customers during challenging times, utilizing your bilingual skills to assist and support them effectively. With flexible shifts and a commitment to employee growth, this position offers a unique opportunity to make a positive impact while developing your professional skills. Join a team that values your contributions and fosters a collaborative work culture!

Benefits

Paid Time Off

Health Benefits

Paid Training

Incentives & Rewards

Career Growth

Casual Dress Code

Disability Insurance

Life Insurance

Qualifications

• Must be 18 years or older and fluent in English and Spanish.
• Excellent organizational and communication skills required.

Responsibilities

• Assist customers with service inquiries and improve their experience.
• Utilize service techniques and escalate issues as needed.

Skills

Bilingual (English and Spanish)

Customer Service Orientation

Conflict Resolution

Organizational Skills

Communication Skills

Typing Speed (20+ words per minute)

Problem Solving

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)

Windows Operating Systems

Job description

POSITION OVERVIEW

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are seeking bilingual agents to work as needed in response to data breach communications to consumers. This is a temporary, remote position contingent on breach events.

Candidates accepted for this role will be e-mailed and texted on an as-needed basis. Shifts will range between 8:00 AM - 10:00 PM Monday - Friday and 10:00 AM - 7:00 PM Saturday and Sunday.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

POSITION RESPONSIBILITIES

WHAT DOES A DATA BREACH AGENT DO?

We improve the customer’s experience, providing exceptional solutions to simple requests. You will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

Our Data Breach Agents are responsible for the following tasks:

• Assist customers with service inquiries
• Learn the common requests and solutions
• Improve the customer’s experience
• Utilize our service techniques and systems
• Escalate customer dissatisfaction to proper channels

In addition to becoming the best in the business, you must be confident, fully engaged, a team player, and dedicated. You are also responsible for bringing a positive and enthusiastic outlook to work each day!

CANDIDATE QUALIFICATIONS

Qualifications

• Must be 18 years of age or older
• Fluent in both English and Spanish
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• An aptitude for conflict resolution, problem solving, and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

COMPENSATION DETAILS

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

• Paid Time Off: Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations—and sometimes even cars!
• Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings: Secure your future with retirement savings programs, where available.
• Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance: Access life insurance options to safeguard your loved ones.
• Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code: Be comfortable while you work.

Compensation & Benefits that Fit Your LifeMCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you’re ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

PHYSICAL REQUIREMENTS

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer.

CONDITIONS OF EMPLOYMENT

• Must be authorized to work in the country where the job is based.
• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

REASONABLE ACCOMMODATION

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship.

EQUAL OPPORTUNITY EMPLOYER

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications.