On Call - Youth Advisor

WISCONSIN COMMUNITY SERVICES, INC; Milwaukee (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Graceworks Lutheran Services is seeking an On-Call Youth Advisor in Milwaukee to provide 1:1 and group mentoring to youth in school, community, and afterschool settings. The role involves coordinating with school staff, parents, and program leadership to surround students with positive options and to respond promptly to on-call assignments.

The position requires HS Diploma or equivalent and 1–2 years experience with justice-involved youth.

Qualifications

• HS Diploma or equivalent required.
• 1–2 years experience with justice-involved youth.
• Strong customer service and communication skills.
• Ability to respond to short-notice assignments.
• Valid driver’s license and reliable transportation.

Responsibilities

• Provide professional 1:1 and group mentoring to youth.
• Be available for on-call assignments with short notice.
• Coordinate with Site Supervisor and Co-Program Director.
• Engage youth in educational and positive youth development programs.
• Maintain confidentiality and report data as required.

Skills

Customer service

Verbal communication

Written communication

Multitasking

Education

HS Diploma/Equival ent

Tools

Microsoft Word

Microsoft Excel

Database applications

Job description

On Call - Youth Advisor

Job Code: 2026-MPS-001

Location: Milwaukee

Department: MPS

FT/PT Status: Full Time

Job Responsibilities:

Position Summary: This positionprovides professional 1:1 and group mentoring to youth in school, community,and afterschool settings. Assists youth in developing strategies to positivelyconnect with school and their community. Communicates directly withparents/guardians, school staff, and other youth to surround the student/menteewith positive options to violence.

This is an ON-CALL position. TheSchool-Based Mentor must be available to receive assignments and schedulenotifications on short notice. Mentors may be notified of their work assignmentthe evening before service is needed or the morning the school day begins. Dueto the nature of the program and the needs of the students served, employeesmust be prepared to respond promptly and report to their assigned school ordesignated location when called upon.

The position works closely withthe Site Supervisor and Program Director on requirements related to MPS VRP asdetailed in the Statement of Work, including data management and reporting,personnel, relationships with MPS leadership and the Safety Director, requiredgoals, and performance metrics. The School-Based Mentor works closely with astudent caseload of approximately 20–25 students at their assigned MPS Schooland ensures that they are on-call and available for youth 7 days a week.

Job Qualifications:

EssentialFunctions

• Working with the SiteSupervisor and VRP Co-Program Director to complete all trainingrequirements within required timelines of WCS and MPS utilizing the LMS(MI, TIC, Ethics and Boundaries, Mentoring, Cultural Humility, etc.).
• Maintainon-call availability as required by the program and respond to workassignments with limited advance notice.
• Maintainreliable communication and be able to promptly acknowledge and respond tocalls, texts, or other approved communication regarding on-callassignments.
• Reportto the assigned MPS school or designated work location at the requiredtime when scheduled through the on-call process.
• Ensure positive youth andparent engagement.
• Engage youth in educationaland positive youth development programming.
• Facilitate mediations.
• Build and maintainrelationships with school personnel (administration, school safety, socialworkers, guidance counselors, teachers, etc.) and community partners.
• Report all program concerns,including personnel matters, to the Co-Program Director.
• Work with SiteSupervisor-Program Directors to coordinate summer activities for VFZparticipants.
• Provide general recreationsupport throughout the school year, follow the MPS school calendar, andadhere to the required schedule at the MPS school to serve youth.
• Professionally engage in allagency, school, and community meetings.
• Attend agency events andfunctions, including Town Halls.
• Ensure compliance with theagency (AWARDS) and MPS data systems.
• Provide safe, reliabletransportation for youth, according to Wisconsin traffic laws and WCSpolicies and procedures.
• Engage in regular teammeetings with the Supervisor and Co-Program Director.
• Ensure all data is timely,entered, and accurate for tracking and reporting on program goals,benchmarks, and annual MPS Performance Metrics to ensure renewal of thecontract each year for the life of the contract.
• Work with the SiteSupervisor and Co-Directors of MPS VRP to uphold and promote a positiveand supportive culture for youth served and program staff and leaders.
• Maintain confidentiality foryouth served within all written and verbal communications.
• Review, sign, and adhere toWCS Policies and Procedures in Power DMS.
• Other duties assigned by theSite Supervisor and Co-Directors of MPS VRP.

OtherDuties and Responsibilities

Otherjob-related duties may be necessary to carry out the responsibilities of theposition.

Minimal Qualifications

• HS Diploma/Equivalent.
• One to two years minimum experience with justice-involved youth, reporting, quality assurance, and strong customer service skills.
• Must possess strong problem-solving skills.
• Commitment to ongoing growth and personal development.
• Strong computer skills including typing and ability to use Microsoft programs, databases, etc.
• Advanced organization skills.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions, and other diversity factors in a manner that recognizes, affirms, and values the worth of participants the agency serves.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Ability and willingness to work in an on-call capacity, including accepting assignments with limited advance notice.
• Reliable access to a phone and the ability to promptly respond to work-related calls, texts, or other approved communication.
• Meet all employee requirements including references, criminal and caregiver background check, drug test, and driver’s record check.

Other Job Information (if applicable):

Knowledge,Skills, and Abilities

Thisperson must have exceptional customer service and person-centered skills. Mustpossess exemplary verbal and written communication skills, along with strongcomputer skills that include Microsoft Word, Excel, and database applications.Requires being good at detailed work and utilizing analytical andproblem-solving skills. Ability to multitask, organize, and assist others toimplement procedures and practices. Must be sensitive to cultural, ethnic, anddisability issues.

Must have the ability to respondappropriately and reliably to short-notice work assignments and maintainavailability during designated on-call periods.

WorkingConditions

Workis performed at the assigned school, in the community, and in the residence ofthe youth when required. Must be comfortable being around and/or interactingwith youth and their families, MPS leadership and staff, WCS leaders and staff,and administrative departments for program support (HR, IT, Finance, PQI).

This is an ON-CALL position withvariable scheduling. Employees may receive notification of a work assignmentthe evening before the scheduled school day or the morning before schoolstarts. Employees are expected to maintain reliable communication and respondpromptly to scheduling notifications. Due to the nature of the program, workassignments may vary based on student needs, school needs, programrequirements, and staffing needs. Mustfollow expectations of MPS and WCS specific to hours and availability.Reasonable accommodations may be made to enable individuals with disabilitiesto perform essential functions.

PhysicalDemands

Mayrequire sitting at a desk and/or computer for two or more hours at a time.Requires significant computer work. Driving for the position is required,performing work at 7 locations.

Wisconsin Community Services is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.