On-Call Support Staff

DESC (Downtown Emergency Service Center); Seattle (WA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

EAP

Safe & Sick Time

Retirement Plan

Job summary

DESC is seeking an On-Call Support Staff to assist the Crisis Solution Center (CSC) in Seattle. The role involves 24/7 on-call availability, monitoring security cameras, providing meals, and supporting clients in crisis with a compassionate, team-based approach.

The position is temporary and requires flexibility across day, swing, and night shifts; onboarding and mandatory training are provided. Prior related experience and a valid Washington State Food Handler’s Permit are beneficial.

Qualifications

• Minimum expectations include being reasonably available for on-call shifts with short notice, a minimum of 15 hours per month or two 7.5-hour shifts, maintaining supervisor contact information, and attending required onboarding and training.
• Two years’ experience with homeless adults or related social services is preferred.
• Ability to obtain a Washington State Food Handler’s Permit.

Responsibilities

• Maintain safety and security by monitoring cameras, answering calls, and performing 15-minute wellness checks.
• Respond to emergencies and contact authorities as needed.
• Keep work area orderly and clean; remake beds and clean client cubicles after discharge.
• Handle meal services and clean-up during shifts; document client interactions.
• Work with an interdisciplinary team in a fast-paced environment; ensure timely attendance.

Job description

Description

Job Type

Temporary

Description

Shift: Variable. Day shift: 7am-3:30pm, Swing shift: 3pm-11:30pm, Night shift: 11pm-7:30am

Shift Differential: $1.00 per hour for Night Shift & $0.50 per hour for Swing Shift

Benefits: Employee Assistance Program (EAP), Safe & Sick Time, Retirement Plan

Supervised by: CSC Clinical Supervisor

Union Representation: This position is a part of a union and is represented by SEIU Healthcare 1199NW.

About DESC:

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time. Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

About CSC:

The Crisis Solution Center (CSC) is a temporary residential treatment facility that is open 24 hours per day, 7 days per week, including holidays. The CSC provides stabilization services for individuals, ages 18 and older, experiencing a behavioral health crisis, substance use crisis or a post-overdose crisis. The CSC has two project components, the Crisis Diversion Facility (CDF) and the Crisis Diversion Interim Services (CDIS).

The Crisis Diversion Facility (CDF) is a 16-bed non-smoking facility that offers an alternative option for first responders to divert individuals from jails and hospitals. The facility accepts individuals 24 hours per day, 7 days per week, and has a 72-hour maximum length of stay.

The Crisis Diversion Interim Services (CDIS) is a 30-bed non-smoking facility co-located with CDF. Individuals may be referred from CDF to CDIS for continued support in their stabilization as this is an up to 14-day stay.

JOB DESCRIPTION:

The On-Call Support Staff works under the direction of the Clinical Supervisor or Project Manager and acts as a member of a multi-disciplinary team. The team is responsible for providing a welcome and supportive environment to adults who are experiencing a behavioral health crisis, substance use crisis or experienced an opioid overdose. This position offers support to the team on completing 15-minute wellness checks, watching security cameras, and serving meals/snacks to the clients.

MAJOR DUTIES & RESPONSIBILITIES:

• Maintain safety and security of the CSC by monitoring security cameras, answering telephone calls, and completing 15-minute wellness checks.
• Respond to emergencies and initiate the appropriate response including contacting emergency-response systems as needed.
• Maintain order and cleanliness of the work area.
• Re-make beds and clean the cubicles after a client discharges from the facility.
• Work scheduled hours at stations and/or milieu coverage and handle all duties of those areas, including meal services and clean up.
• Document client interactions and other shift occurrences as needed and as directed.
• Interest in working with individuals experiencing mental and/or substance use disorders who are experiencing a crisis.
• Ability to work effectively with an interdisciplinary team.
• Ability to work effectively in a fast-paced work environment.
• Ability to be timely, dependable, and reliable in attendance.
• Engage in de-escalation skills, crisis intervention, and stabilization.
• Follow all Crisis Solution Center procedures as well as DESC ethics policies in maintaining appropriate client-staff interactions.
• Attend a 2-week onboarding process upon hiring and attending full day of mandatory training during employment.
• Other duties as assigned.

MINIMUM EXPECTATIONS

• Be reasonably available to accept on-call shifts with less than 24 hours' notice during day/swing/night shift hours. Must work a minimum of 15 hours per month or two 7.5-hour shifts.
• Maintain current contact information with supervisor, including phone, email, text, etc.
• Once a shift is accepted, it is expected that the shift is worked from start to finish, except in extraordinary circumstances that must be communicated with a supervisor.
• Attend to work responsibilities while on duty and limit personal phone calls and other interruptions to break times except for emergencies.
• Ability to obtain a Washington State Food Handler’s Permit.

EDUCATION/EXPERIENCE REQUIREMENTS

• A combination of 1 year* of relevant paid work experience and demonstration of the ability to perform required job duties
• Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year.

PREFERRED QUALIFICATIONS

• Two years’ experience working with homeless adults experiencing mental and/or substance use disorders.
• Experience working in social services.
• Ability to drive an agency vehicle to conduct agency related business, which requires a current Washington State driver’s license and insurable driving record.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee will be required to sit, communicate with other employees, required to lift and carry items weighing up to 40 pounds, and to operate computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

EQUAL OPPORTUNITY EMPLOYER

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification. Minorities and veterans are encouraged to apply.

Salary Description

$32.72 per hour