On-Call Shuttle Driver

Extell; Park City (UT); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Employee discounts

Job summary

Extell Hospitality Services in Canopy Deer Valley, Utah, seeks a Shuttle Driver to deliver a safe, energetic guest transport and a seamless experience across the resort. You will greet guests, handle local transit, and share mountain knowledge with a friendly, professional approach.

Ideal candidates have strong customer service and driving experience, especially in winter mountain conditions, and enjoy working collaboratively within a hotel team.

Qualifications

• Fluent in English; strong customer service skills.
• Experience in professional driving or hotel/resort roles is a plus.
• Ability to navigate winter mountain routes and provide local knowledge.

Responsibilities

• Safely operate resort shuttle vans and vehicles on schedule and on-demand.
• Coordinate local transit, shuttle services, and ride-shares for guests.
• Perform pre-trip and post-trip inspections; report safety concerns immediately.
• Follow traffic laws and safety protocols at all times.
• Collaborate with Front Desk and other departments to ensure guest satisfaction.

Skills

Customer service

Fluent English

Driving safety

Mountain driving experience

Teamwork

Job description

Extell Hospitality Services

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Extell Hospitality Services is a dynamic extension of Extell Development Company, blending expertise in asset management, hotel and food & beverage operations with fiscal precision and innovative marketing. Headquartered in New York City and Deer Valley, Utah, Extell Hospitality Services is committed to elevating the art of hospitality with strategic, results-driven excellence.

Location

Perched above the Jordanelle Reservoir and just steps from the Jordanelle Express Gondola, Canopy Deer Valley is your all-season gateway to adventure. Effortless ski-in access meets vibrant dining and après with live local music, while the rooftop lounge, game room, and year-round heated pool, jacuzzi, sauna, and plunge pool create the ultimate alpine retreat. Cozy yet dynamic, it’s mountain luxury reimagined.

Overview

The Shuttle Driver is a pivotal front-line position, ensuring a safe, energetic, and seamless transportation experience for all guests. Operating non-CDL resort vehicles, this role is responsible for greeting guests, managing local transit options, and navigating winter mountain routes while embodying the brand's signature "Positive Stay" spirit. The ideal candidate is a proactive, detail-oriented individual with exceptional customer service skills and a strong passion for sharing local mountain knowledge.

Key Responsibilities

• Safely operate resort passenger vans and shuttle vehicles to transport guests on scheduled routes and on-demand calls, navigating winter mountain weather and road conditions with extreme caution.
• Coordinate, manage, and facilitate local transit options, shuttle services, and ride-shares for guests.
• Conduct mandatory pre-trip and post-trip vehicle inspections (checking fluid levels, tire pressure, lights, brakes, and emergency equipment); report any mechanical or safety concerns immediately.
• Adhere strictly to all traffic laws, speed limits, defensive driving standards, and internal property safety policies at all times.

Guest Service & Hospitality

• Warmly greet all guests, visitors, and returning explorers upon arrival and departure at the hotel entrance.
• Open vehicle doors for arriving guests and seamlessly assist with unloading or loading luggage, ski equipment, and personal belongings.
• Offer knowledgeable, friendly information regarding hotel amenities, local attractions, regional trails, ski resorts, and surrounding area points of interest.

Vehicle Upkeep & Administrative Duties

• Maintain a clean, organized vehicle interior throughout the shift; clear snow, ice, and debris from exterior windows, mirrors, and steps before departure.
• Maintain accurate daily logs of passenger counts, mileage, trip times, and incident reports as required by property operations.
• Report any vehicle damage, accidents, or safety hazards immediately to the appropriate supervisor.
• Collaborate closely with the Front Desk and other departments to ensure a cohesive, unified guest experience.

General Support & Compliance

• Anticipate guest needs and offer helpful, personalized solutions proactively.
• Respond promptly and courteously to guest inquiries, escalating any service challenges to management when necessary.
• Adhere to all company and brand safety protocols, security procedures, and operational standards.
• Participate in scheduled training sessions and departmental meetings as required.
• Perform other duties as requested by the Front Office leadership team or Director of Operations.

Qualifications

• Licensing: Must possess a valid, clean driver's license and a strong driving record (no major moving violations or DUIs). Note: No Commercial Driver's License (CDL) is required for this role.
• Experience: Prior experience in a professional driving, customer service, valet, or bell role—preferably within a hotel, resort, or mountain hospitality environment is a plus. Experience driving in winter mountain conditions is highly preferred.
• Local Knowledge: Strong familiarity with Deer Valley, Park City, regional trails, ski resorts, and seasonal outdoor activities.
• Language: Fluent in English; proficiency in additional languages is a valuable plus.

Skills

• Exceptional attention to detail and a commitment to high-quality work.
• Strong organizational skills and the ability to manage time effectively in a fast-paced environment.
• Ability to work independently and efficiently, as well as collaboratively within a team.
• Strong familiarity with Deer Valley, Park City, regional trails, ski resorts, and seasonal outdoor activities.

Requirements

• Willingness to work flexible hours, including mornings, evenings, nights weekends, and holidays based on seasonal resort occupancy and peak operational hours.
• Adherence to all safety protocols, security procedures, brand and uniform standards, and company policies.

Physical Requirements

• Ability to stand, walk, pull, push, bend, stoop, and lift outdoors in varying alpine weather conditions for extended periods.
• Ability to lift, carry, and maneuver items weighing between 20–50 pounds regularly (including heavy luggage and sporting gear).
• Manual dexterity to operate necessary property equipment and safely handle vehicles.

Why Join Extell Hospitality Services?

EHS is dedicated to delivering exceptional hospitality through operational excellence and innovative strategies. This role provides an opportunity to lead a high-profile property and contribute to the success of a flagship operation in one of the world’s most dynamic environments.

Additional Considerations

• Benefits: Comprehensive health, dental, vision, 401(k) matching, and other standard perks