On-Call/PRN/Registry Food Service Shift Supervisor

Shirley Ryan AbilityLab; United States; On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits program

Job summary

Shirley Ryan AbilityLab is seeking a Food Service Supervisor to lead catering operations and patient meal service, ensuring quality, safety, and efficient service. The role involves directing staff, training, scheduling, and collaborating with nursing to meet dietary needs.

Responsibilities include supervising Catering Associates, handling cash processes, managing vendor relations, and producing QA reports.

Qualifications

• Experience in food service operations and shift supervision.
• Ability to mentor staff and train schedules.
• Knowledge of safety and quality standards (HACCP, HIPAA).
• Excellent communication and problem-solving skills.

Responsibilities

• Direct F&B staff during shifts, ensure policy compliance.
• Coordinate patient meal service through patient services.
• Provide training and create work schedules.
• Evaluate performance and provide feedback.
• Prepare QA reports for management.
• Mentor and develop employees toward advancement.
• Oversee catering events and day-to-day orders with vendors.
• Ensure patient service objectives are achieved.
• Supervise on-duty staff and accommodate dietary needs.
• Interact with nursing to evaluate meal selection and tray delivery.
• Resolve patient concerns promptly.
• Maintain cash handling processes.
• Perform other tasks as assigned.

Skills

Reading safety rules

Report writing

Public speaking

HIPAA compliance

Regulatory compliance

HACCP

Basic math

Attention to detail

Team supervision

Customer service

Job description

Job Description Summary

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.

Job Description

• Direct the activities of Food Service staff during a specific shift and oversee that assigned job expectations are completed while policy and procedure is maintained.
• Coordinate patient meal service through the patient services program.
• Provide training and creates work schedules to ensure units are properly staffed to provide service.
• Evaluate the performance of workers, completes shadow reports, gives positive and constructive feedback as needed.
• Prepare quality assurance reports for management and ensure their unit meets the expectations for quality, productivity and safety.
• Act as a mentor, develop employees and encourage workers to set goals and strive for advancement within the organization.
• Oversee organization of catering events, as well as day to day activities, processing orders, payments and working with outside vendors to obtain supplies as necessary.
• Oversee systems and processes to ensure that the strategic and operational objectives of the patient service are accomplished.
• Supervise Catering Associates and acts as the supervisor on duty to provide alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences, when patient inquires or needs additional selections.
• Interact with nursing and evaluates patient meal selection, tray completion, tray delivery, and tray retrieval process on a daily basis.
• Resolve patient concerns or complaints immediately and/or reports needed assistance to supervisor as appropriate.
• Maintain cash handling processes and procedures.
• Perform other tasks as may be assigned.

Reporting Relationships

Reports directly to the Food and Nutrition Services Director.

Knowledge, Skills & Abilities Required

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before small groups of customers or associates of organization.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Adheres to facility confidentiality and patient’s rights policy as outlined in HIPAA policies and procedures.
• Complies with regulatory agency standards, including federal, state, and JCAHO.
• Follows HACCP guidelines to ensure quality and safety of food supply.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; to compute rate, ratio, and percent and interpret bar graphs.

Working Conditions

On-Call/As needed position working a variety of shifts Flexible Schedule Occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles; toxic or caustic chemicals; extreme cold; extreme heat; risk of electrical shock and risk of radiation. The noise level in the work environment is usually moderate. Frequently required to talk or hear. Frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms Occasionally required to climb or balance, stoop, kneel, crouch, or crawl and taste or smell. Occasionally lift and/or move up to 50 pounds. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Pay and Benefits

Pay Range: 23.00 USD Hourly

Benefits: Shirley Ryan AbilityLab offers a comprehensive benefits program that is competitive with our industry peers in our geographic locations: https://www.sralab.org/benefits

*Benefits and benefits’ eligibility can vary by position.

Benefits Learn about the benefits of working at Shirley Ryan AbilityLab, including vacation hour, healthcare plans, 401k and more.

Benefits Equal Employment Opportunity Employer Shirley Ryan AbilityLab is an Equal Employment Opportunity Employer. All applicants will be afforded equal employment opportunity without discrimination because of race, color, religion, sex, marital status, national origin or ancestry, citizenship status, age, disability, sexual orientation, gender identity, genetic information, military status, order of protection status, unfavorable discharge from military service, or any other characteristics protected by law. EEO is the Law | EEO is the Law - Know Your Rights | View our Full Policy Shirley Ryan AbilityLab is an Aff…

Shirley Ryan AbilityLab is the global leader in physical medicine and rehabilitation for adults and children with the most severe, complex conditions. By joining our team, you’ll be part of our life-changing mission and vision. You’ll contribute to an innovative, multifaceted culture that is second to none — one that embraces collaboration, excellence, discovery and compassion. You’ll play a role in something that’s never been done before as we integrate science and clinical care to help patients achieve better, faster outcomes — as we Advance Human Ability, together.