On-Call Health Assistant

Central City Concern; Portland (OR); On-site; USD 34,000 - 46,000; Full time

Job summary

Central City Concern is seeking a Health Assistant to support our multi-disciplinary primary care team at Old Town Clinic. You will help coordinate care, handle patient calls, and document information in the EMR, assisting providers and care team members.

The role emphasizes outreach, patient education, and collaboration within a team serving homeless and low-income patients. A high school diploma or GED, CPR certification, and background checks are required; Spanish is a plus.

Qualifications

• High school diploma or GED required; BA/BS preferred in health or social services.
• Experience with homeless or low-income populations in supportive or clinical settings.
• Spanish language fluency preferred.
• Must have CPR certification before start date.
• Pre-employment drug screen, TB test, and DHS background check required.
• Ability to lift and perform physical tasks as needed.

Responsibilities

• Receive, document and direct patient calls per clinic protocols.
• Prepare prescription refills under provider orders.
• File and index clinical information into EMR.
• Assist Care Team Managers and providers in delivering health services.

Skills

Communication

De-escalation

Spanish (preferred)

Education

High school diploma or GED

Bachelor’s degree preferred in health or social services

Tools

EMR systems

Job description

The Health Assistant (HA) works as a member of a multi-disciplinary primary care team providing integrated primary care services to homeless and low-income patients seen at Old Town Clinic. The Care Team is responsible for proactively managing the healthcare needs of the patients on their assigned panel, including behavioral and medical health needs. The HA is responsible for providing support to the Care Team Managers (CTM) and providers on each primary care team.

Program:

The Blackburn Center (clinic side) is a federally qualified health centeroffering services with an emphasis on substance use disorder (SUD) treatment, behavioral health and primary care.

Location Details:

The Blackburn Center combines supportive housing with an on-site health care clinic, pharmacy and employment services. Blackburn Center Apartments is a six-story apartment building located in the Hazelwood neighborhood of SE Portland, consisting of 90 single-room occupancy units and 34 studio units. Blackburn Center is located along the MAX Blue line.

Company:

Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.

Schedule:

Varies between the hours of 8:00am - 5:00pm, Monday - Friday

Location:

Blackburn Center, (12121 E. Burnside St. Portland, OR)

Compensation:

$25.03/hr - $33.22/hr, Final comp will be determined based on relevant experience, education, credentials/licensure, and internal equity. External candidates: Offer max is $29.05/hr per our Union contract.

MINIMUM QUALIFICATIONS:

• High school diploma or GED required. Prefer Bachelor's Degree or higher in health or social service-related field of study.
• Experience working with homeless, low-income, or other vulnerable populations in a supportive role or in a clinical setting.
• Spanish language fluency preferred.
• Has the competencies necessary to:
  • Communicate effectively orally and in writing;
  • Understand healthcare related terminology;
  • Provide outreach, engagement and supportive services
• Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988.An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
• Must have current CPR certification before start date.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS background check unit.
• Must generally have the ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects and climb stairs, with reasonable or no accommodation.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, life-styles and sexual orientations, and treat individuals with respect and dignity.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Receive, document and direct patient telephone calls in a complete and timely manner according to clinic protocols.
• Prepare prescription refills under provider orders.
• Electronically file and index clinical information into the patient's chart in EMR.
• Obtains, processes, and documents all necessary information and paperwork required to assist the Care Team Managers (CTM) and providers in the provision of health services to Old Town Clinic patients.
• Provide follow up contact in person or by phone to patients identified by CTM or other care team members for support and management of health related issues.
• Participate in Outreach activities necessary to offer services and engage participation in a non-coercive manner. This includes outreach to patients who are due for routine preventive services, patients needing follow up for chronic disease management, and patients who have no-showed for appointments.
• Provide educational information and materials to patients regarding available services in the community and how to appropriately access them.
• Coordinate services with all members of the care team and the client's support network.
• Maintain client records as required by program standards and funding requirements.
• Participate in training opportunities to advance skills and knowledge in primary care, addictions and mental health.
• Works within scope of training and experience and seeks consultation when appropriate.
• Attend all mandatory CCC trainings in a timely manner.
• Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee.
• Perform other duties as assigned or delegated by Care Team Manager.

SKILLS AND ABILITIES:

• Demonstrates basic knowledge and skills in engaging and supporting individuals and groups.
• Ability to work effectively with peers, individual clients and groups.
• Ability to work as a team member and to establish priorities.
• Ability to apply principles learned to new situations.
• Ability to learn new skills.
• Ability to display a non-judgmental attitude.
• Demonstrated knowledge of community and social service agencies.
• Basic knowledge of healthy behaviors and the health care system
• Sufficient manual dexterity and physical ability to perform assigned tasks.
• Ability to communicate clearly and concisely both orally and in writing.
• Ability to work in an environment where people may be hostile or abusive.
• Ability to manage time and meet deadlines.
• Ability to work courteously and effectively communicate with the general public, clients, medical personnel, corrections personnel, police, and co-workers.
• Ability to maintain accurate records (paper and electronic) and appropriately complete and route necessary paperwork.
• Knowledge of de-escalation methods or ability to be trained in de-escalation methods.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.