On-Call Case Manager

Northwest Regional Council; Bellingham (WA); Hybrid; USD 4,279,000 - 5,583,000; Full time

Benefits offered by this job

100% Employer paid EAP

Sick Leave

Alternative Work Schedules

Hybrid Work Environment

Job summary

Northwest Regional Council seeks an On-Call Case Manager to support the Long-Term Care program. You will conduct home visits, assess client needs, and coordinate services with partners to develop and adjust care plans that keep clients safe at home.

This is a non-exempt, hourly, on-call role with potential for schedule flexibility. Qualifications include 4+ years of social service experience or equivalent, plus strong communication and advocacy skills.

Qualifications

• Four years of paid, full-time on-the-job social service experience or equivalent.
• Experience developing care plans for aged, blind, or disabled individuals and managing caseloads.
• Must have a valid driver’s license and reliable vehicle.

Responsibilities

• Conduct annual or as-needed home visits to assess care needs and tailor care plans.
• Collaborate with community partners to implement holistic care strategies and monitor progress.
• Maintain documentation, coordinate services, and adjust plans as priorities evolve.

Skills

Interpersonal communication

Interviewing

Problem solving

Organization

Time management

Documentation

Client advocacy

Clear written and verbal communication

Independent work with good judgment

Community engagement

Education

High school diploma or equivalent

Two+ years in social services (case management) or associate degree

Bachelor’s degree in social services/health sciences (preferred)

Job description

ABOUT NWRC

Northwest Regional Council (NWRC) is a multi-service agency that covers the Washington counties of Island, San Juan, Skagit and Whatcom, with offices in Bellingham and Mount Vernon, Washington. NWRC’s slogan: “Human services withyouat the center” encapsulates its focus on creating new solutions to navigate the challenges of aging and disability, proactive paths to behavioral health and recovery, and new partnerships between healthcare and social services. We are seeking applicants for an On-Call Case Manager.

JOIN US

NWRC’s values are centered on the concepts of respect, inclusiveness, and striving to foster a healthy work environment for all employees. With these values in mind, we will do our part to support and further diversity, equity, and inclusion not only in our workplace, but in our communities. Toward this goal, we invite candidates from all backgrounds and perspectives to apply and help shape the future of NWRC.

LONG-TERM CARE CASE MANAGEMENT PROGRAM

The primary goal of the long-term care case management program is to assist clients in developing a plan of care that lets them live at home with as much health and safety as possible. NWRC works with those who choose to live in their own homes rather than move into a nursing home, assisted living, or adult family home. Our case managers will coordinate and help get the needed services, which include caregiving, nursing, meals, medical equipment, and more.

A DAY IN THE LIFE

Case Managers conduct annual and as-needed home visits to assess clients’ care needs and develop tailored care plans that reflect their preferences and priorities. They collaborate with community partners to create holistic, comprehensive care strategies and continuously monitor and adjust these plans throughout the year to ensure clients receive the best possible support.

COMPENSATION & BENEFITS

10-Step pay range: $31.06-40.53hourly

NWRC salary ranges are comprised of a 10-Step scale. On their employment anniversary, employees are eligible for an annual pay increase to the next step in the associated salary range, subject to satisfactory performance. In addition to the annual pay increases, NWRC assesses cost of living adjustments (COLA) on an annual basis, subject to Governing Board approval. New employees at NWRC usually start at the first step in the position’s assigned salary range. NWRC may consider a higher step when evaluating the candidate’s experience, training, or proven capability. Internal equity will be reviewed and prioritized when determining a starting pay rate.

As a a non-exempt (hourly), on-call,permanent role, this position is eligible for the following benefits:

• 100% Employer paid Employee Assistance Program (EAP) for employee & dependents
• Sick Leave, accrued on a pro-rated basis
• Alternative Work Schedules
• Hybrid Work Environment

Note: NWRC meets the Public Service Loan Forgiveness (PSLF) definition of a public service organization.

TYPE OF POSITION

This is a non-exempt (hourly), on-call, permanent position created specifically to provide support during times of increased workload, staff vacancies or other absences. On-Call Case Managers usually work between 20 and 70 hours per month on average and are eligible to access to our Employee Assistance Program (EAP) and accrue sick leave on a pro-rated basis.

SCHEDULE & LOCATION

NWRC strives to offer employees schedule flexibility while balancing the needs of their role within the agency with their personal lives. The On-Call Case Manager will work with the Care Management Program Supervisor to develop a schedule that includes regular, in person time in either the Whatcom, or Skagit office as well as optional remote days.

QUALIFICATIONS

Knowledge, Skills, and Abilities

• Demonstrated skills in interpersonal communication, interviewing, problem-solving, organization, time management, and documentation of activities.
• Demonstrated ability to assess client health and functional status, understand and develop appropriate care plans, assess skills of caregivers, and make clear and concise recommendations.
• Demonstrated client advocacy skills and sensitivity to the needs and values of diverse groups.
• Ability to communicate effectively in both oral and written format.
• Ability to plan, prioritize and work independently, with good judgment and a minimum of supervision.
• Ability to establish and maintain effective working relationships with coworkers, community agencies, and the general public using courtesy, tact, and good judgment.
• Ability to defuse difficult situations recognizing the need for sensitivity as well as assertiveness.
• Demonstrated ability to maintain a high level of confidentiality.
• Demonstrates an ability to engage with communities of color, people with disabilities, LGBTQIA+, and other marginalized communities.
• Demonstrates an understanding of institutional barriers to services.
• Demonstrated ability, willingness and commitment to support an environment that advocates and creates a sense of belonging for individuals of all ethnicities, genders, ages, and backgrounds.

Education/Experience

• Four years of paid, full time, on-the-job social service experience in providing care management and long-term support and services to vulnerable adults, such as providing one-on-one, in-person customer service, developing care plans for aged, blind, or disabled individuals and caseloads, and a high school diploma or its equivalent; OR
• Three years of paid, full time, on-the-job social service experience, providing one-on-one, in-person customer service, developing care plans for aged, blind, or disabled individuals and caseloads, a high school diploma or its equivalent, and are bilingual or bicultural with such experience; OR
• Two years of experience with other DSHS information systems used by Case Management staff, such as Comprehensive Assessment and Reporting Evaluation (CARE) tool, Barcode, ProviderOne, QA Monitor, ACES.Online, or ALTSA reporting, and college courses, an associate’s degree, or its equivalent; OR
• Two years of paid, full time, on-the-job social service experience and bachelor’s degree; OR
• One year of paid, full-time, on-the-job social service experience and a bachelor’s degree in social services, behavioral or health sciences; OR
• Social service experience and a master’s degree
• Revised: May 2026 One year full-time equivalent verifiable hours through an internship or volunteer work in social services may be substituted for one year of paid social service experience in providing care management and long-term support and services to vulnerable populations. Part-time hours may be considered if the hours total one year full-time equivalent

Licenses/Certificates

• Must have a valid driver's license, a vehicle available for work-related travel, and appropriate liability insurance.
• Case Managers may be expected to become AIRS Certified during the second year of employment (after one full year’s experience) dependent on which program they are assigned.
• Based on agency need, may be expected to acquire T-CARE Assessor Certification within the first 6 months of employment and/or complete additional training/certifications such as motivational interviewing, communicating in conflict, mental health first aid, Community Health Worker training, etc.

RECRUITMENT & SELECTION PROCESS

NWRC is committed to continuous improvement in our recruitment and selection practices. We strive to provide a respectful, inclusive and transparent candidate experience, while reducing barriers and supporting equitable access to employment opportunities. We prioritize timely, clear communication with candidates to reduce uncertainty and our selection process is comprised of job-related evaluation methods that are reviewed by multiple hiring team members. Applicants may request reasonable accommodation at any stage of the hiring process.