On-Call Banquet Server

Choice Hotels International; Bloomington (IN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Employee discounts

50% in-house discount on restaurant/at

Free parking

Job summary

Choice Hotels International is seeking a Banquet Server to provide prompt, courteous food and beverage service for banquet guests. You will help create a 100% guest-satisfaction experience by delivering high-quality service, maintaining room setup, and collaborating with team members to exceed expectations.

The position offers an hourly wage of $14.00 plus banquet gratuity, with benefits including hotel discounts, employee discounts, and free parking.

Qualifications

• Technical service skills for food & beverage service.
• Proficient with point of sale systems.
• Able to upsell products and suggest alternatives.
• Excellent customer service and verbal communication.
• Ability to prioritize tasks and manage time.

Responsibilities

• Create 100% guest satisfaction by delivering food and beverage service to banquet guests.
• Provide genuine hospitality and exceed guest expectations.
• Set tables and stage areas per standards; serve beverages and meals.
• Clear tables and maintain banquet room cleanliness during events.
• Collaborate with other servers to meet guest needs.

Skills

Technical service

POS systems

Upselling

Customer service

Communication

Prioritization

Organization

Tools

POS systems

Job description

Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice®has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice®to meet travelers’ needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges®loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com.

The ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.

Position Summary

The role of the Banquet Server is to serve our banquet guests in a prompt and courteous manner while maintaining a high level of quality and consistency.

Hourly Wage

$14.00 plus banquet gratuity

Benefits we provide

• Employee discounts on thousands of hotels
• 50% Discount on in-house restaurant and marketplace
• Free Parking

Position Summary

• To create 100% Guest Satisfaction by delivering food and beverage service to banquet guests
• Key Responsibilities
• Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide the service brand behavior and genuine hospitality
• Provides food and beverage service to guests in the restaurant
• Sets tables in accordance with Carlson Managed Hotels & Resort’s standards
• Prepares order for presentation to guest
• Serves food, coffee, water and other beverages; refills beverages as needed
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Cleans banquet room and banquet kitchen area during and after banquet functions
• Cooperates closely with other servers to meet and exceed guests’ expectations

Requirements/Skills

• Technical Service Skills… Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
• Point of Sale… Skilled in utilization of point of sale systems and/or other back-of the house systems.
• Upselling… Know the available products and services and suggest alternatives.
• Excellent customer service and verbal communication skills
• Ability to prioritize tasks and anticipate customer demands
• Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time

Physical Demands

• Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
• Ability to maneuver up to 150 pounds, occasionally, for short periods of time
• Able to set up and take down tables, chairs, stages, and other banquet meeting fixtures
• Ability to push and pull carts weighing up to 200 pounds, occasionally
• Ability to stand for extended periods of time, constantly

Other Information

The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at-will” relationship and may be terminated by either party at any time, with or without notice.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

Ability to model Choice’s Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant’s race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.

In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.