Omnissa Intelligence Specialist

Galent; Columbus (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Galent in Columbus, Ohio is seeking an Intelligence Platform Specialist to configure and maintain Omnissa Intelligence dashboards and reports across Workspace ONE UEM, Horizon, and Omnissa Access. You will correlate telemetry and build automations to trigger remediation actions.

The role emphasizes collaboration with ITSM teams, tuning sentiment models, and training support staff while tracking KPIs and providing leadership with insights into device health and security posture.

Qualifications

• Hands-on experience with Omnissa Intelligence (Workspace ONE Intelligence) in production.
• Working knowledge of Workspace ONE UEM and/or Horizon environments.
• Experience building or maintaining low-code/no-code automation workflows (Freestyle Orchestrator or equivalent).
• Familiarity with EUC/DEX concepts: device compliance, app performance monitoring, VDI session health, sentiment analysis.
• Comfort working with dashboards, custom reports, and data correlation across multiple telemetry sources.
• Strong troubleshooting and root-cause-analysis skills across endpoints, network, and virtual environments.

Responsibilities

• Configure and maintain Omnissa Intelligence dashboards and reports covering device health, app performance, DEX scores, and security posture across Workspace ONE UEM, Horizon, and Omnissa Access.
• Build low-code automation workflows using Freestyle Orchestrator to trigger remediation actions (patching, config changes, ticket creation) based on telemetry thresholds.
• Correlate telemetry from multiple sources (endpoints, VDI sessions, network, third-party security tools) to perform root cause analysis on recurring incidents.
• Partner with helpdesk/ITSM teams to reduce mean-time-to-resolution by integrating Intelligence insights into ticketing workflows.
• Tune sentiment and experience scoring models to reflect real user pain points; validate against employee feedback.
• Integrate Trust Network partners (e.g., Mobile Threat Defense, CASB solutions) into Intelligence for unified risk scoring.
• Use Omni (the AI assistant) for natural-language querying and faster data exploration within the console.
• Document architecture, data flows, and runbooks; train helpdesk and L2 support staff on interpreting Intelligence dashboards.
• Track KPIs (device compliance %, app crash rates, boot/login times, sentiment scores) and report trends to leadership.

Skills

Omnissa Intelligence

Workspace ONE UEM

Horizon environments

Low-code automation

Root-cause analysis

Troubleshooting

Dashboards

Tools

Freestyle Orchestrator

Omnissa Access

Lookout MTD

Netskope CASB

Job description

Key Responsibilities

• Configure and maintain Omnissa Intelligence dashboards and reports covering device health, app performance, DEX scores, and security posture across Workspace ONE UEM, Horizon, and Omnissa Access.
• Build low-code automation workflows using Freestyle Orchestrator to trigger remediation actions (patching, config changes, ticket creation) based on telemetry thresholds.
• Correlate telemetry from multiple sources (endpoints, VDI sessions, network, third-party security tools) to perform root cause analysis on recurring incidents.
• Partner with helpdesk/ITSM teams to reduce mean-time-to-resolution by integrating Intelligence insights into ticketing workflows.
• Tune sentiment and experience scoring models to reflect real user pain points; validate against employee feedback.
• Integrate Trust Network partners (e.g., Mobile Threat Defense, CASB solutions) into Intelligence for unified risk scoring.
• Use Omni (the AI assistant) for natural-language querying and faster data exploration within the console.
• Document architecture, data flows, and runbooks; train helpdesk and L2 support staff on interpreting Intelligence dashboards.
• Track KPIs (device compliance %, app crash rates, boot/login times, sentiment scores) and report trends to leadership.

Required Qualifications

• Hands-on experience with Omnissa Intelligence (or its predecessor, Workspace ONE Intelligence) in a production environment — not just training/certification.
• Working knowledge of Workspace ONE UEM and/or Horizon environments, since Intelligence ingests telemetry from both.
• Experience building or maintaining low-code/no-code automation workflows (Freestyle Orchestrator or equivalent).
• Familiarity with EUC/DEX concepts: device compliance, app performance monitoring, VDI session health, sentiment analysis.
• Comfort working with dashboards, custom reports, and data correlation across multiple telemetry sources.
• Strong troubleshooting and root-cause-analysis skills across endpoints, network, and virtual environments.

Preferred Qualifications

• Experience integrating third-party security tools (Lookout MTD, Netskope CASB, etc.) into the Omnissa Trust Network.
• Background in ITSM tooling integration (ServiceNow, etc.) via the Workspace ONE ITSM Connector.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, citizenship status, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable law. https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf