Omnichannel Dynamics 365 Contact Center Architect

Innorev Technologies Inc; Harrisburg (Dauphin County); On-site; USD 140,000 - 190,000; Full time

Job summary

Innorev Technologies Inc. is seeking an experienced Microsoft Dynamics 365 Contact Center Solution Architect to lead end-to-end architecture for an enterprise contact-center modernization.

The role spans Dynamics 365 Contact Center, Customer Service, Power Platform, Copilot Studio, Teams Voice, Azure, PCI Pal, and Nuvei, with emphasis on secure, scalable, high-volume operations and complex integrations across enterprise systems.

Qualifications

• 7–10+ years of Microsoft Dynamics 365 and Power Platform solution delivery.
• Hands-on architecture experience for Dynamics 365 Customer Service and/or Contact Center.
• Experience with integration to enterprise APIs, Azure, and back-office apps.
• Strong security, high-availability, and PCI-compliance focus.
• Ability to produce HLDs, diagrams, and technical specs.

Responsibilities

• Lead end-to-end architecture and solution design for Dynamics 365 Contact Center and Customer Service.
• Define integration patterns, security standards, scalability, and disaster recovery.
• Translate requirements into scalable, secure technical solutions.
• Design omnichannel experiences across voice, chat, email, and agents.
• Define Teams-based contact-center voice architecture and telephony integrations.
• Architect PCI-compliant payment architectures and integrate PCI Pal / Nuvei.
• Provide architectural leadership and support go-live and production readiness.
• Collaborate with stakeholders to resolve architectural issues.

Skills

Dynamics 365 architecture

Power Platform

Solution design

Security architecture

Integration patterns

Education

MB-230 Certification

AZ-305 Certification

Tools

Azure

Teams Voice

PCI Pal

Nuvei

Copilot Studio

Job description

Innorev Technologies Inc. is seeking an experienced Microsoft Dynamics 365 Contact Center Solution Architect to lead end-to-end architecture for an enterprise contact-center modernization.

The role spans Dynamics 365 Contact Center, Customer Service, Power Platform, Copilot Studio, Teams Voice, Azure, PCI Pal, and Nuvei, with emphasis on secure, scalable, high-volume operations and complex integrations across enterprise systems.