Omnichannel Associate - Dulles Town Ctr

JCPenney; Sterling (VA); On-site; USD 17,908 - 22,386; Part time

Benefits offered by this job

Employee discount

Paid holidays

Job summary

JCPenney is seeking an Omni Associate to help drive profitable sales by executing Enterprise Fulfillment and jcp.com activities. You will deliver excellent customer service, support sales initiatives, and participate in store operations and inventory processes to meet performance standards.

The role emphasizes teamwork, ownership, and a proactive attitude in a dynamic retail environment, with compensation aligned to hourly store roles and benefits for eligible associates.

Qualifications

• Minimum 1–2 years of work experience.
• Bachelor's degree or equivalent; HS degree required.
• Results-driven with the ability to drive sales and customer service.
• Ownership mindset: accountability and proactive action.
• Energetic and positive attitude in a fast-paced retail environment.

Responsibilities

• Customer Service & Sales - Greet and assist customers; deliver outstanding service; promote products and services; collaborate with team.
• Enterprise Fulfillment - Monitor fulfillment processes, pick orders, and ensure timely packing and ship-from-store activities.
• jcp.com Operations - Address order shortages/overages, process shipments, assist with stock management and transactions.
• General Operations - Replenish store inventory and participate in annual inventory.
• Performance Standards - Meet standards for shrink, safety, omnichannel, profit, productivity, and attendance.

Skills

Customer service

Sales oriented

Problem solving

Communication

Education

Bachelor degree or equivalent

HS degree or equivalent

Job description

As the Omni Associate you are accountable for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities and strategies to include Customer Service & Sales, Enterprise Fulfillment, jcp.com operations, and general operations

Primary Responsibilities

• Customer Service & Sales - Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively.
• Enterprise Fulfillment - Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner
• jcp.com Operations - Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register
• General Operations - Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process
• Performance Standards - Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance.

Core Competencies & Accomplishments

To achieve success at JCPenney, associates in this role will possess the following:

• Work experience- Minimum 1-2 years
• Education- Bachelor degree or equivalent work experience preferred; HS degree or equivalent is required
• Results - Solves problems and makes smart decisions that drive sales, profit and customer service; executes work effectively and efficiently; holds self accountable to a high standards to achieve results; adapts quickly to changing situations with energy and a positive attitude
• Ownership - Provides great customer service; cooperates and builds positive, inclusive and respectful relationships; takes accountability for own actions and outcomes
• Intensity - Proactively finds ways to improve the customer experience; shows the confidence and courage to do what is right; takes action with energy and urgency

What you get

If eligible, we offer a competitive benefits package including medical/dental/vision, term life insurance, paid vacation/holidays*, and 401(k) with Company match. All associates are eligible for an associate discount on JCPenney merchandise. For paid holidays, associates who are eligible for paid vacation (MTO) are also eligible for eight paid holidays during the calendar year. All store hourly associates scheduled to work on a designated holiday will receive additional compensation. *For paid vacation days, as well as eligibility requirements for other benefits, please visit www.catalystbrandsbenefits.com

Pay Range

USD $13.00/Hr - USD $16.25/Hr.