Omni Specialist, Wayside Commons

The Talbots LLC; Burlington (MA); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Discounts on merchandise

Referral program

Job summary

KnitWell Group seeks a part-time Sales Associate at our Burlington, MA store to drive omni-channel operations and deliver exceptional customer experiences. You will handle Direct Fulfillment, BOPIS, Ship to Store, transfers, MOS and Damages, while supporting visual merchandising and daily store priorities.

Ideal candidates are customer-focused, able to stand long hours, lift up to 55 lbs, and adapt to evenings, weekends, and holidays.

Qualifications

• Customer-centric with a focus on delivering an exceptional customer experience
• Able to stand for extended periods and lift up to 55 lbs
• Flexible availability including evenings, weekends, and holidays
• Ability to navigate a handheld computer/tablet system
• Strong initiative with limited direction and ability to multi-task

Responsibilities

• Drive omni-channel operations and store systems
• Create exceptional customer experiences and build relationships
• Lead Direct Fulfillment, BOPIS, Ship to Store, Transfers, MOS and Damages
• Collaborate with MM/GM/SM/OM to set daily and weekly priorities
• Participate in visual merchandising and store sets
• Manage shipping, receiving and backroom activities
• Assist in facilities management as needed
• Support Order from Store system and assist teammates
• Protect company assets and maintain a safe work environment
• Complete duties like physical inventory and supply orders

Skills

Customer service

Communication

Teamwork

Organization

Physical stamina

Flexibility

Multitasking

Tools

POS system

iPad/handheld

Job description

About us

Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories. Established in 1947, we are known for modern classic style that's both timeless and timely, fine quality craftsmanship and gracious service. At Talbots relationships are the key to our business, we hire individuals who bring new ideas to the table, understand smart risk taking and can enhance an already thriving culture. With a commitment to offer modern classic style for every body type, through a full range of sizes, inclusive to every woman in your life.

What We Offer

Growth! Here at Talbots our goal is to give you the tools to grow beyond this position and into the next. Incentive Opportunities

• Benefits: Comprehensive benefits packages accessible to both full time and eligible part time employees.
• To learn more, visit our We Care page.
• Generous Discount: 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Other Perks: Referral Incentive Program, discounts on travel, shopping, concerts and more.

What We Value

• We Win as a team and are dedicated to ensuring and applauding each other’s success.
• We Encourage creativity, innovation and smart risk-taking.
• We are Committed to building relationships with our customers and associates by knowing, serving, and delighting them.
• We Act with integrity, transparency, candor, and respect.
• We Respect, honor and value diversity and are invested in cultivating a dynamic and inclusive culture.
• We Embrace community by bringing positive change to those we live and work in.

Who You Are

• Customer-centric and understands the importance of creating an exceptional customer experience.
• Expeditious in ability to take initiative with limited direction.
• Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives in a team environment.
• Demonstrates excellent verbal communication skills and a high level of integrity.
• Possess the technological competency to navigate a computer/iPad/handheld system.
• Have strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
• Able to work cooperatively in a diverse work environment.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 55 lbs.
• Flexible availability based on the needs of the business including evenings, weekends, and holidays.

What You'll Do

• Drive the business forward specifically as it relates to Omni, operational activities and store systems.
• Create exceptional customer experiences and enable others on the team to build enduring relationships with our customers.
• Responsible for completing and leading all OMNI duties including, Direct Fulfillment, BOPIS, BOPAC, Ship to Store, Transfers, MOS and Damages.
• Work closely with MM/GM/SM/OM to determine and complete daily & weekly priorities.
• Participate in visual merchandising activities and Store Sets.
• Responsible for all shipping, receiving and backroom activities: Receive and process freight, ensure an efficient and timely flow of merchandise, maintain a clean, neat and organized backroom.
• Assist in facilities management as needed.
• Be proficient with all aspects of Order from Store system and assist team members as needed.
• Protect company assets and assist in maintaining a safe work environment.
• Complete other duties as assigned like Physical inventory, supply orders and maintenance.

Note: This position description is intended to describe the general nature of work being performed by associates assigned to this job. It is not intended to be inclusive of all duties and responsibilities and is subject to change.

Location: Store 01229 Burlington MA-Burlington,MA 01803

Position Type: Regular/Part time Pay Range: $15.00 - $18.75 Hourly USD

Equal Employment Opportunity

Equal Employment Opportunity The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact [e-mail]. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company's business. The Company will not revoke or alter a job offer based on an applicant's request for reasonable accommodation.

KnitWell Group

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful. Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.