Omni Experience Ambassador-1

BJ's Wholesale Club, Inc.; Mount Juliet (TN); Presencial; USD 18.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Pay

Free BJ’s Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Descripción de la vacante

BJ’s Wholesale Club in Mount Juliet, TN is hiring for an Omni Experience Ambassador to support digital initiatives including BOPIC, Curbside, Express Pay and Ship from Club. You will process member purchases, pick orders with a handheld RF scanner, and ensure accurate, timely fulfillment while maintaining a safe, clean work environment.

Strong prior order pulling experience and familiarity with RF scanners are preferred.

Formación

• Prior order pulling experience preferred.
• Big box/wholesale retail experience preferred.
• Previous RF scanner experience preferred.

Responsabilidades

• Process member purchases quickly and accurately using a pick list.
• Utilize handheld RF scanner to pick and verify orders.
• Move merchandise from sales floor to staging area and ensure accurate counts.
• Maintain a clean, organized space in the OMNI/SFC area and assist other departments as needed.
• Meet productivity targets and adhere to SOPs for BOPIC, Curbside, and Ship from Club.

Conocimientos

Order pulling experience

Retail experience

RF scanner experience

Herramientas

RF scanner

Descripción del empleo

A World-Class Team BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. Whether you're stocking shelves, solving problems or shaping strategy, your work helps families save on what matters most. We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

Why You’ll Love Working at BJ’s

At BJ’s Wholesale Club, our team members are at the heart of everything we do. That’s why we offer a comprehensive benefits package designed to support your health, well-being and future – both on and off the job. We’re a team built on purpose and opportunity. Join us and be part of something meaningful.

• Weekly Pay: Get paid every week so that you can manage your money on your terms.
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.*
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.*
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.*
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).*
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.*

*Eligibility requirements vary by position.

Job Summary

Responsible for performing general warehouse activities including pulling merchandise from a pick list, moving merchandise from sales floor to staging area, using handheld scanner to verify merchandise counts and update merchandise locations, and operating equipment.

Omni Experience Ambassador will be working within all digital initiatives including: BOPIC, Curbside, Express Pay and Ship from Club.

Team Members: Carry out job functions and responsibilities as assigned.

Support the application of club policies, procedures and compliance.

We strive for flawless execution and hold ourselves accountable.

Acts with honesty and integrity and lead with the member in mind to address all concerns and to elevate any concerns, as appropriate.

Ensure a safe and positive environment for our members and each other.

Embrace inclusion and diversity, by working together with collaboration and respect.

Work as a team to achieve goals.

Move with speed and agility in everything we do.

Innovate and adapt so that they can move as fast as the world around us.

Maintain friendly positive attitude.

Members: Deliver service excellence through all points of contact.

Resolve and deescalate to address every member concern.

Ensure a safe and positive environment and experience for the members.

Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA) Fast, Friendly Full, Fresh, Clean Club Standards: Work as a team to deliver GOLD club standards daily. Work with commitment and pride to deliver GOLD- Grand opening look daily Maintains a clean and organized environment, inside OMNI Space Bin storage to organize members orders used based on gold standards Storage bins regularly cleaned and maintained based on safety standards Know your Business: Understand how to access and read production and/or financial performance reporting for your department See the connection between consistent execution and positive impact it can have on the business

Major Tasks, Responsibilities, and Key Accountabilities

Processes member purchases in a fast, courteous, and friendly manner by pulling merchandise from a pick list. Utilizes a handheld scanner device (RF) device to pick orders from the sales floor. Uses handheld scanner device (RF) to verify merchandise. Moves merchandise from sales floor to staging area. Communicates problems with inventory and/or equipment and communicates expired or short-dated items included on pick list. Communicates with club team when merchandise needs to be replenished. Works with team to have merchandise pulled from reserve area, when possible, to avoid sales floor replenishment. Ensures all orders are picked in a timely manner to meet all productivity requirements. Works with a high level of urgency to ensure deadlines are met up to and including key performance indicators based on individual performance. Follows operational efficiencies, processes and productivity standards with adherence to established SOP for BOPIC, Curbside and Ship from Club. Takes responsibility for individual performance and works with club leadership on individual performance when metrics are not met. Securely packages the order in accordance with standard operating procedures. Ensures the SFC area is neat, clean, and organized. Performs general housekeeping duties, including removing trash and cardboard from the work area. Handles damaged goods and spoiled products in accordance with standard operating procedures. Processes returns to the club and makes determination on how to handle (via DDR or Membership desk) Maintains all club policies and procedures. Including adhering to proper dress code standards. Required to meet OMNI productivity expectations regarding service level agreements (SLA”s), performance metrics and goals. Performs other duties as assigned, including working in other departments as needed. Maintains all club policies and procedures. Performs other duties as assigned, including working in other departments as needed. Regular, predictable, full attendance is essential function of this job.

Qualifications

Previous order pulling experience preferred. Big box/wholesale retail experience preferred. Previous RF scanner experience preferred.

Job Conditions

Most of the time is spent moving about continuously on hard surfaces. There may be a need to frequently position oneself to examine and/or scan merchandise, including bending, climbing, crawling, handling, pulling, reaching, and stooping. Continuously requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects more than 30 pounds with assistance. Usually in a comfortable environment surrounded by moving machinery and/or loud equipment. There may be exposure to temperature extremes at time to pull refrigerated orders. There may be occasional exposure to Company-approved cleaning agents.

In accordance with the Pay Transparency requirements, the following represents a good faith estimate of the compensation range for this position. At BJ’s Wholesale Club, we carefully consider a wide range of non-discriminatory factors when determining salary. Actual salaries will vary depending on factors including but not limited to location, education, experience, and qualifications. The pay range for this position is starting from $16.00.

Who We Are

BJ’s Wholesale Club is driven by a powerful purpose: we take care of the families who depend on us. More than 8 million members rely on us for unbeatable value and convenience. Headquartered in Marlborough, Massachusetts, BJ’s is a leading membership warehouse club with over 250 clubs, nearly 200 BJ’s Gas stations and eight distribution centers across 21 states – and growing. BJ’s offers the highest-quality fresh produce, meat, deli and bakery items as well as apparel, electronics, home goods and more – all at unbeatable value. Our members shop how and when they want, whether it’s in our clubs, online or with curbside pickup.