Omni-Channel Sales Specialist (Remote)

Santanna Energy Services; Ohio; Remote; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a motivated Omni-Channel Sales Specialist to join their remote team. In this dynamic role, you will be responsible for acquiring new customers and retaining existing ones through effective digital sales strategies. You'll engage with customers via chat, text, email, and calls, ensuring their needs are met while achieving sales conversion goals. This is an exciting opportunity to be part of a forward-thinking company that values employee contributions and fosters a collaborative work environment. If you're passionate about sales and customer service, this role is perfect for you!

Qualifications

• 3-5 years of experience in internet sales or omni-channel sales.
• Strong communication skills and ability to multi-task effectively.

Responsibilities

• Acquire new customers and retain existing ones through digital sales.
• Respond to customer inquiries and provide tailored product advice.
• Achieve individual and team Key Performance Indicators (KPIs).

Skills

Communication Skills

Sales Skills

Customer Service

Multi-tasking

Active Listening

Empathy

Adaptability

Resilience

Teamwork

Motivation

Education

High School Diploma or GED

Tools

Digital Communication Tools

Sales Software

Job description

Santanna Energy Services is a Natural Gas and Electricity provider that serves thousands of customers in Illinois, Michigan, Ohio, Indiana, and Pennsylvania. We are an employee-owned company that has been in business for over 35 years.

Website: santannaenergyservices.com

Job Title: Omni-Channel Sales Specialist

Reports To: Manager of the Customer Engagement Group (Inside Sales)

Work Environment: Remote Home Office (work-from-home)

Business Hours: Call center is open Monday - Friday from 7:00 AM to 8:00 PM CST; Saturdays: To be determined in the future (Reps scheduled for 40 hours per week)

Requirements to Work from Home:

1. Must have reliable home internet (Upload/Download Speeds above 100 MBPS) with a back-up internet access plan if home internet services are disrupted
2. Must have a headset with mic
3. Must have a home office free of distractions and noise
4. Authorization to work in the U.S. is required to apply. Santanna does not sponsor applicants for work visas.

Summary: This role is responsible for acquiring new customers, executing online assistance for Click To/Digital/Inbound sales, and retaining customers through renewals. The candidate must be able to multi-task between chat, text, email, and calls to achieve sales conversion goals. In addition, this role may reach out to our previous customers who are in the process of renewing or switching products and managing inbound calls. Individuals in this role are required to perform effectively and profitably within the systems they use, processes they follow, and customer interactions they conduct while coordinating with internal departments. The candidate will draw upon previous experience to assist in delivering results that coincide with organizational goals and initiatives.

Duties and Responsibilities:

1. Digital/internet sales, renewals, and service
2. Able to multi-task using digital tools - chat, text, email – and multiple software platforms while assisting callers with sales and renewals
3. Inbound sales; dedicated to securing new customers and retaining existing customers
4. Answering/responding to customer inquiries around product offerings
5. Provides “best advice” to existing and potential customers; offering products and services that align with customer needs and expectations
6. Research questions & concerns brought forth by new and existing customers; provide necessary feedback/answers
7. Provide input/feedback for Sales training, initiatives, and process growth opportunities
8. Achieve all individual and team Key Performance Indicators (KPIs)
9. Reporting around individual/team results
10. Other duties assigned

Qualifications:

1. High School Diploma or GED
2. 3 -5 years’ experience as an internet sales agent or in an omni-sales agent in a call center environment
3. Confident toggling between technology and software while engaged with prospects and customers
4. Highly motivated to achieve strong close rates
5. Understanding of the products & services that are available to our customers
6. Self-starter with a strong desire to take on increased levels of responsibility and growth journey
7. Excellent communication skills; Communicates information timely and effectively, providing clarity and direction
8. High energy and positive attitude; proactive and focuses on what we “can do”
9. Ability to work in a cohesive team environment
10. Empathy: Understand and relate to customer needs and concerns
11. Active Listening: Pay close attention to customer needs and feedback, ensuring their concerns are addressed appropriately
12. Motivation: Demonstrate a strong drive to achieve sales goals and a passion for the role
13. Resilience: Ability to handle rejection and continue to pursue individual and team goals
14. Team Player: Willingness to collaborate with colleagues and contribute to a positive team environment
15. Continuous Learner: Eagerness to learn about new products, services, customer behavior, and sales techniques
16. Adaptability: Adjust to new situations and challenges with ease, showing flexibility in your approach

Physical Demands and Work Environment:

1. Continually required to sit, with using hand and finger dexterity
2. Continually required to listen and speak clearly
3. While performing the duties of this job, the noise level in the work environment should be quiet and without distraction
4. The employee must occasionally lift and/or move more than 5 pounds
5. Specific vision abilities required by this job include the ability to use laptop and computer monitors

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.